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Page last updated at 10:46 GMT, Saturday, 3 October 2009 11:46 UK

Paul Lewis on credit card pin fraud

Money Box presenter Paul Lewis appeared on Breakfast TV to discuss how consumer groups are calling for banks to change their approach to card fraud when a customer's pin has been used after the theft of a purse or wallet.

Banks are supposed to pay out when a customer's cards are stolen, unless they can prove a customer acted fraudulently or without "reasonable care."

But at least one banking group, Natwest/Royal Bank of Scotland, is now turning down claims where the correct pin was used by the thief, unless there was an obvious opportunity for the pin to have been observed.

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