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Who pays for credit card pin fraud?

People at a cash machine
BBC Radio 4's Money Box
Saturday, 3 October 2009 at 1204 BST On Radio 4 and Online

If your wallet was stolen and your bank cards fraudulently used to withdraw cash or buy things, you would expect to be refunded by your bank.

However, some customers are finding that if the thief uses the correct pin number for these transactions, their banks are refusing to pay out.

They claim the victim must have left their pin number with their card or otherwise not taken sufficient care to protect it.

Is this approach fair to customers? Reporter Bob Howard looked into the issue.

Related information:

Fund management performance

Sack of money

Following a flood of emails from listeners about last week's discussion on the management fees levied on personal pension pots, Money Box asked whether the performance merits the cost to savers.

Some pointed out that the fees charged on funds are in exchange for the professional management of people's savings.

But figures from independent financial advisors Bestinvest show that less than half of actively managed funds, with the same manager for at least five years, have outperformed the market over that time.

We put the results to the chief executive of the Investment Management Association, Dick Saunders.

Related information:

Care home fees

The Conservative Party promised this morning to introduce an insurance scheme so that older people will not have to sell their home to pay nursing home fees.

The scheme would be run by the insurance industry but backed by the Government.

The Conservative Shadow Health Secretary Andrew Lansley told Paul Lewis how it would work.

Watching the pennies

Copper coins in a drawer
You could have a small fortune stashed away in a drawer

We've all got one. A jar, a pot, a tin, a saucer. Full of spare change. Coppers, mainly.

And when times are tight, these dusty collections can suddenly look like a potentially-valuable savings nest egg.

A tidy sum, but not a tidy pile of coins - so what is the best way to turn your coppers into a more manageable load for your wallet?

Supermarket coin-changing machines are popular, but how much of a cut do they take?

Banks change money for free - but how easy is it to get them to do it?

Ruth Alexander gathered up spare change from the production office and ventured out to the high street to investigate.

How easy is it these days to get rid of a bag of coppers?

And did she return with the team's pocket money?

Related information:

Money for nothing?

Close up of someone holding a credit card
Some banks may start charging you if you do not use your credit card

This week, Amex introduced a £20 annual fee on one of its credit cards that will be charged to customers who do not spend on it for 12 months.

So-called dormancy fees are relatively rare, but as lenders struggle to recover lost profits they could become more common.

With banks already in court over allegedly unfair bank charges, how justified are fees for not using services?

Related information:

BBC Radio 4's Money Box was broadcast on Saturday, 3 October 2009 at 1204 BST.

The programme was repeated on Sunday, 4 October 2009 at 2102 BST.

Money Box



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02 Oct 09 |  Moneybox

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