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Web extra: Aviva payout

Aviva sign
The payouts to with profits policyholders were to average 1,000 each
This week the insurance company Aviva - formerly Norwich Union - said it may scrap a payout to more than a million customers.

The move effects policy holders of two with profits funds.

A payout from what is known as the "inherited estate" was nominally agreed with policyholders in July.

But the company now says poor market conditions means it needs to hang on more of the cash itself.

Clare Spottiswoode, policyholder advocate, tells us more.

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