If you require any further information you may find the following links useful.
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Getting help with your debt
Consumer Credit Counselling Service
The CCCS is a registered charity which aims to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice.
The CCCS freephone helpline is open from 0800 GMT to 2000 GMT Monday to Friday.
Tel: 0800 138 1111
Citizens Advice provides free, confidential, and independent advice from over 3,200 locations.
Advice is available face-to-face, by telephone, and sometimes by e-mail. Most bureaux offer home visits.
National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent.
Helpline: 0808 808 4000
Debtline Northern Ireland
A freephone helpline is open from 0800 GMT to 2000 GMT Monday to Friday:
0800 027 4990
Other useful links
Home Heat Helpline
Home Heat Helpline - 0800 33 66 99
This free phone helpline was set up by the Energy Retail Association and offers practical energy advice for people concerned about bills.
It is open from 0900-2000 Monday to Friday and 0900-1500 on Saturdays. The minicom number is 0800 027 2122.
Energy Saving Trust
A non-profit organisation that promotes energy saving, funded by government and the private sector
Energy Saving Trust helpline - 0800 915 7722
Energy Efficiency Advice Centres (for a free home survey and to find out what grants and help are available in your area): 0800 512 012
Consumer Direct can be contacted on 08454 04 05 06
Winter fuel payments
An annual payment to help people aged 60 and over with the heating costs in winter.
Eligible people between 60 to 79 get either £125 or £250, depending on your circumstances in the qualifying week (15 to 21 September 2008).
If you are aged 80 or over and you are entitled to a Winter Fuel Payment, this year you will either £200 or £400, depending on your circumstances in the qualifying week.
Winter Fuel Payment Helpline - 08459 15 15 15 (0845 601 5613 for textphone users). Lines are open from 0830 - 1630 Monday to Friday.
Egg customers who think they may have been mis-sold payment protection insurance should call 0800 068 3772