If you would like further information you may find the following links useful.
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FSCS Consumer Helpline: 020 7892 7300
FSA Consumer Helpline: From UK: 0845 606 1234
Home Heat Helpline - 0800 33 66 99
This free phone helpline was set up by the Energy Retail Association and offers practical energy advice for people concerned about bills.
It is open from 0900-2000 Monday to Friday and 0900-1500 on Saturdays. The minicom number is 0800 027 2122.
Energy Saving Trust helpline - 0800 915 7722
A non-profit organisation that promotes energy saving, funded by government and the private sector
Energy Efficiency Advice Centres (for a free home survey and to find out what grants and help are available in your area): 0800 512 012
Winter fuel payments helpline - 08459 15 15 15 (0845 601 5613 for textphone users). Lines are open from 0830 - 1630 Monday to Friday.
An annual payment to help people aged 60 and over with the heating costs in winter.
Grants and assistance