If you would like further information you may find the following links useful.
The BBC is not responsible for the content of external internet sites
General Northern Rock linksNorthern Rock shareholders/customersMortgagesSaving
FSA Consumer Contact Centre
(call rates may vary)
8am and 6pm Monday to Friday:
Main number - 0845 606 1234
Minicom/textphone - 0845 730 0104
From overseas - 020 7066 1000 (main switchboard)
What are these?
Download or subscribe to this programme's podcast
Most Popular Now | 30,557 people are reading stories on the site right now.";