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Links and helplines

If you require further information on equity release you may find the following information and internet links useful.

The BBC is not responsible for the content of external internet sites

Money Made Clear consumer helpline: 0845 606 1234
Minicom/textphone: 0845 730 0104
From Overseas: +44 20 7066 1000

Safe Home Income Plans (SHIP) is a company supported by the leading providers of home income and equity release plans.

It was launched in 1991 and is dedicated entirely to the protection of plan holders and promotion of safe home income and equity release plans.

All participating companies are pledged to observe the SHIP Code of Practice. Members display the SHIP logo in their brochures and other printed material as a guarantee to their customers.

Tel: 0870 241 60 60

Age Concern produces regularly updated fact sheets:

Information line: 0800 00 99 66. Lines are open seven days a week 8am - 7pm.

Help The Aged also has factsheets and further information available:

SeniorLine: 0808 800 6565. Lines are open Monday to Friday 9am - 4pm.

For help arranging home improvements and advice on financial help available.

To find your local HIA:

Lifetime mortgages have been regulated by the Financial Services Authority since October 2004. And since 6 April 2007 home reversion plans have also been regulated by the FSA.

If you have a complaint you should first contact the firm who sold you the product.

If you are not satisfied after this stage, you should contact the Financial Ombudsman Service:

You can also call IFA Promotions to order a copy: 0800 085 3250.

Guides are available in large print, braille and on audio tape.


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