If you would like any more information you may find the following internet links useful.
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Making a complaint/consumer protection
FSA Consumer Helpline: From UK: 0845 606 1234
FSCS Consumer Helpline: 020 7892 7300
Banking codes/general information
Debt collection consultancy
Getting help with your debt
Consumer Credit Counselling Service
The CCCS is a registered charity which aims to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice.
The CCCS freephone helpline is open from 0800 BST to 2000 GMT Monday to Friday.
Tel: 0800 138 1111
Citizens Advice provides free, confidential, and independent advice from over 3,200 locations.
Advice is available face-to-face, by telephone, and sometimes by e-mail. Most bureaux offer home visits.
National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent.
Helpline: 0808 808 4000
Other useful links
Credit history/reference agencies