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Last Updated: Friday, 8 February 2008, 18:52 GMT
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General information



Energy helpline - 0800 074 0745

Home Heat Helpline - 0800 33 66 99

This free phone helpline was set up by the Energy Retail Association and offers practical energy advice for people concerned about bills.

It is open from 0900-2000 Monday to Friday and 0900-1500 on Saturdays. The minicom number is 0800 027 2122.

Energywatch consumer helpline - 08459 06 07 08

If you would like to speak to an Energywatch adviser, you can call the consumer helpline. There is also a RNID Typetalk service for people who are deaf or have speech and hearing impairment: 18001 08459 06 07 08

Energy Saving Trust helpline - 0800 915 7722

A non-profit organisation that promotes energy saving, funded by government and the private sector

Energy Efficiency Advice Centres (for a free home survey and to find out what grants and help are available in your area): 0800 512 012

Winter fuel payments helpline - 08459 15 15 15 (0845 601 5613 for textphone users). Lines are open from 0830 - 1630 Monday to Friday.

An annual payment to help people aged 60 and over with the heating costs in winter.

Eligible people between 60 to 79 get either 100 or 200, depending on their circumstances in the qualifying week (17-23 September 2007). Eligible people aged 80 or over get an extra 50 or 100.

Campaign groups

Grants and assistance


The Pensions Advisory Service helpline For Women:
0845 6000806 (9am to 5pm, Monday to Friday). Available for a period of six weeks from 4 February 2008.

The Pensions Advisory Service helpline:
0845 6012923 (9am to 5pm, Monday to Friday)

Age Concern - freephone Information Line:
0800 00 99 66

Help the Aged - free advice, SeniorLine:
0808 800 6565 (Textphone-Minicom 0800 269626)
Seniorline in Northern Ireland:
0808 808 7575

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