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Last Updated: Friday, 4 January 2008, 17:02 GMT
External internet links
If you require any further information following our programme, you may find the following internet links useful.

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Energy helpline - 0800 074 0745

Home Heat Helpline - 0800 33 66 99

This free phone helpline was set up by the Energy Retail Association and offers practical energy advice for people concerned about bills.

It is open from 0900-2000 Monday to Friday and 0900-1500 on Saturdays. The minicom number is 0800 027 2122.

Energywatch consumer helpline - 08459 06 07 08

If you would like to speak to an Energywatch adviser, you can call the consumer helpline. There is also a RNID Typetalk service for people who are deaf or have speech and hearing impairment: 18001 08459 06 07 08

Energy Saving Trust helpline - 0800 915 7722

A non-profit organisation that promotes energy saving, funded by government and the private sector

Energy Efficiency Advice Centres (for a free home survey and to find out what grants and help are available in your area): 0800 512 012

Winter fuel payments helpline - 08459 15 15 15 (0845 601 5613 for textphone users). Lines are open from 0830 - 1630 Monday to Friday.

An annual payment to help people aged 60 and over with the heating costs in winter.

Eligible people between 60 to 79 get either 100 or 200, depending on their circumstances in the qualifying week (17-23 September 2007). Eligible people aged 80 or over get an extra 50 or 100.

Campaign groups

Grants and assistance


General information

Pensions compensation

Personal accounts

Getting help with your debt

The CCCS is a registered charity which aims to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice.
The CCCS freephone helpline is open from 0800 BST to 2000 BST Monday to Friday.
Tel: 0800 138 1111

Citizens Advice provides free, confidential, and independent advice from over 3,200 locations.
Advice is available face-to-face, by telephone, and sometimes by e-mail. Most bureaux offer home visits.

National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent.
Helpline: 0808 808 4000

Payplan provides free confidential advice for anyone with a debt problem.
If a debt management plan is the best solution for you, Payplan can put together a plan to take the pressure off you. Tel: 0800 917 7823


FSA consumer helpline 0845 606 1234

Money Box



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