If you would like any more information you may find the following internet links useful.
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HMRC Child Benefit Helpline for customers who want advice and more details of the incident: 0845 302 1444. 8am and 8pm on any day of the week (closed Christmas Day, Boxing Day and New Years Day).
Consumer Credit Counselling Service
The CCCS is a registered charity which aims to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice.
The CCCS freephone helpline is open from 0800 BST to 2000 BST Monday to Friday.
Tel: 0800 138 1111
Citizens Advice provides free, confidential, and independent advice from over 3,200 locations.
Advice is available face-to-face, by telephone, and sometimes by e-mail. Most bureaux offer home visits.
National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent.
Helpline: 0808 808 4000
Payplan provides free confidential advice for anyone with a debt problem.
If a debt management plan is the best solution for you, Payplan can put together a plan to take the pressure off you.
Tel: 0800 917 7823
FSA Consumer Helpline 0845 606 1234 (minicom/textphone: 08457 300 104 call rates may vary).
The helpline is open from 0800 BST and 1800 BST from Monday to Friday.