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Last Updated: Saturday, 17 November 2007, 13:36 GMT
Have Your Say: credit card fraud
Credit cards
Fraudulent use of credit cards over the internet is a growing problem

Criminal gangs around the world have, for some time, touted customers' stolen credit card details on websites for other criminals to buy.

Money Box listener Tim Hewitt came across one such site, offering card details plus names and addresses of hundreds of UK residents to those wishing to commit card fraud.

Shocked, he wanted to alert the appropriate authorities but that proved to be no easy task.

If you have been a victim of credit card fraud, was it taken seriously by the card companies and the police?

Should the police have more resources to investigate that type of crime?

Are you confident that the planned national fraud reporting centre will make a difference?

We asked for your comments, a selection of which are below.

The debate is now closed.


Until we know the true extent of fraud in this country¿ the situation can only get worse
Jurga, London
The Attorney General's fraud review is the first real look at the major problem of fraud in the UK and as a London businesswoman and resident I truly welcome the honest findings. I hope the recommendations for creation of the national fraud strategy, strategic authority, reporting and intelligence centre and more police investigators (which are all long overdue) will be delivered. Until we know the true extent of fraud in this country, have a UK plan to tackle it and joined-up investigations, the situation can only get worse. So, yes, these are great proposals, but they must become a reality. Fraud must be stopped or businesses and consumers will lose confidence in the UK. Government should heed this warning.
Jurga, London

I had my debit card used online this year. One of the transactions was a home shopping delivery, of which they had the address of the delivery. Neither the bank, nor the police cared about this and did not follow up my enquiry. At the same time, Amex alerted me that someone was trying to open new accounts in my name. They divulged the address that the applicant had used, which was about a mile away from me. When I told the police, they just shrugged their shoulders. The police then sent me a letter four weeks later requesting more details about the fraud and gave me a deadline in which to respond. I called to speak to the detective, but he was never on duty when I called. I left numerous messages and even e-mailed. He never got back to me. What are you supposed to do? I have now paid two credit agencies online to track my credit report at a cost to me, as neither the issuers nor the police seem to care - it is down to the individual. I have to say that Amex were the most proactive, barring the card applications, calling and mailing me repeatedly and putting a CIFAS record on immediately, they were also very helpful on the phone.
Nick Frost, London


The comments we publish are not necessarily the views of the BBC but will reflect the balance of views we have received. It is helpful if contributors state if they work for any organisation relevant to an issue discussed. Readers should form their own views on whether messages published represent undeclared interests, or views prompted by a common source.



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SEE ALSO
External internet links
17 Nov 07 |  Moneybox
MPs call for identity fraud tsar
06 Oct 07 |  Business
Watchdog issues ID theft warning
29 Jan 07 |  Business


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