External links and helplines

If you require further information you may find the following links and helplines useful.

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Home Information Packs

Bank charges

Best-buy tables

Franchising

HOME INFORMATION PACKS

Home Information Packs - official site (includes news release, ministerial statement, and updated Q&A)

Communities and Local Government (DCLG) news release

DCLG: Statement by Ruth Kelly to the House of Commons

Home Information Pack Regulations 2006

Association of HIP Providers: AHIPP asserts its disappointment

The Law Society: Government in disarray over HIPs

Which? warns that two months is not enough

RICS response to Ruth Kelly

NAEA: Hips descends into further chaos, says NAEA

CML urges government to think hard on Home Information Packs

SPLINTA response to the announcement

CHIPS: The Consumer Home Information Pack Support Group

HIP free homes

National Association of Registered Home Inspectors

Sava: Services for home inspectors

The National Home Energy Rating scheme

Learn Direct information about becoming a home inspector

Learn Direct information about becoming an energy assessor

BANK CHARGES

Birmingham County Court Approved Judgement

Which? Keep reclaiming bank charges

Financial Ombudsman Service: Bank charges FAQs

The Consumer Action Group

Money Saving Expert: Reclaim unfair bank charges

Which? How to challenge unfair charges

Govan Law Centre: How to get your bank charges back

Penalty charges

Tom Brennan (Barrister taking NatWest to court for a refund and damages)

BBA: Understanding bank charges

OFT: OFT launches market study into personal current accounts

OFT: Reasons for market study

OFT: March announcement on retail banking

OFT: Consumer summary - action on credit card charges

OFT: Calculating fair default charges in credit card contracts

Financial Services Authority - How to make a complaint

Citizens Advice: Banks and building societies factsheet

BEST-BUY TABLES

FSA Comparative tables

Moneyfacts - comparison site

Moneysupermarket - comparison site

FSA consumer information

interestrates.org.uk

FRANCHISING

British Franchise Association

UK biometrics

Business Link

Consumer Direct: Advice on what constitutes an unfair contract