External links and helplines

If you require further information you may find the following links and helplines useful.

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Bank charges challenge

Loan sharks

Financial scandal averted?

Blocked out

BANK CHARGES CHALLENGE

Money Saving Expert: Reclaim unfair bank charges

The Consumer Action Group

Which? 'Customers should not be scared of claiming back charges'

Which? How to challenge unfair charges

Govan Law Centre: How to get your bank charges back

Penalty charges

Financial Ombudsman Service: Bank charges FAQs

OFT: 'Quick fix on current accounts will disadvantage consumers'

OFT: September 2006 - OFT turns its attention to bank charges

OFT: Calculating fair default charges in credit card contracts

OFT: Consumer summary - action on credit card charges

BBA response to OFT announcement

BBA: Understanding bank charges

Citizens Advice: Banks and building societies factsheet

Financial Services Authority - How to make a complaint

LOAN SHARKS

DTI: Illegal lending enforcement pilot project

Trading Standards

Consumer Credit Counselling Service (helpline: 0800 138 1111)

National Debtline (helpline: 0808 808 4000)

Payplan (Tel: [phone])

Citizens Advice

Citizens Advice: Find your local office

Advice Guide: Debt

ABCUL credit unions

Moneyfacts: Loans

MoneySupermarket: Loans

FSA: Loans made clear

FINANCIAL SCANDAL AVERTED?

AIC

FSA

FSCS

Investment Management Association

BLOCKED OUT

Financial Inclusion Taskforce

British Retail Consortium

Tesco

National Consumer Council