External links and helplines

If you require further information you may find the following links and helplines useful.

The BBC is not responsible for the content of external internet sites

Fuel Poverty

Bank charges

Tax campaign

Protecting your identity

FUEL POVERTY

Home Heat Helpline - 0800 33 66 99
Energywatch consumer helpline - 08459 06 07 08
Energy Saving Trust helpline - 0800 915 7722
Energy Efficiency Advice Centres - 0800 512 012
Winter Fuel Payment Helpline - 08459 15 15 15

Defra: Fuel Poverty Advisory Group

DTI: Fuel poverty

The Pension Service: Winter Fuel Payments

Job Centre Plus: Help with extra heating costs from the Social Fund

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Citizens Advice: Energy efficiency and saving money

Age Concern: Fuel bills and other costs

Age Concern: Help with heating

Warm Front Grant - England

Warm Deal - Scotland

Central Heating Programme - Scotland

Home Energy Efficiency Scheme in Wales (HEES Wales)

Warm Homes - Northern Ireland

Energywatch

Energywatch: How to be energy smart (and save energy)

Energywatch: How to pay less for your energy

Energywatch: How to choose and change supplier

Energywatch: Best deals (price comparisons)

EST: My home

EST: Home Energy Check - how to save 20%

EST: Grants and offers

EST: Local energy saving advice

Ofgem: How to complain

Ofgem: Saving money on energy bills

Ofgem: How to switch

National Energy Action

National Right to Fuel Campaign

Energy Supply Ombudsman

Environmental Change Institute

BANK CHARGES

Office of Fair Trading: Bank current accounts

BBA: Understanding bank charges

The Consumer Action Group

Which? What you can do - overdraft charges

Which? Take recovery action (includes template letters)

Govan Law Centre: How to get your bank charges back

Bank Charges Hell

Money Saving Expert: Reclaim unfair bank charges

OFT decision on credit card default charges

Citizens Advice: Banks and building societies factsheet

Financial Ombudsman Service

Financial Services Authority - How to make a complaint

TAX CAMPAIGN

HMRC Self assessment helpline: 0845 900 0444 (8am to 8pm, seven days a week) HMRC Self employment helpline 0845 915 4655 (8am to 5pm, Monday to Friday, closed bank holidays)

HMRC: Finding out about tax regulations

HMRC Rent a Room Scheme

Tax Aid

TOP - Tax Help for Older People

Advice Guide: Tax

ICAEW

ICAS

PROTECTING YOUR IDENTITY

Equifax: Using your thumb print

CIFAS - the UK's Fraud Prevention Service

Home Office Identity Fraud Steering Committee

Fraud Advisory Panel

Information Commissioner

Financial Ombudsman Service

APACS: Identity Fraud

Cardwatch

Banking Code Standards Board

Experian (main site)

Experian: Obtaining the £2 credit report (£2.50 by phone)

Experian consumer learning zone

Equifax (main site)

Equifax: Obtaining the £2 credit report (scroll down page for details)

Callcredit (main site)

Callcredit: Obtaining the £2 credit report

FSA: Credit Reference Agencies