The BBC is not responsible for the content of external internet sites.
The FSA regulates most mortgage sales taken out on or after 31 October, 2004.
FSA Consumer Helpline 0845 606 1234 (minicom/textphone: 0845 730 0104 call rates may vary).
The helpline is open from 0800 BST and 1800 BST from Monday to Friday.
Download or subscribe to this programme's podcast
Most Popular Now | 51,100 people are reading stories on the site right now.";