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Last Updated: Saturday, 18 November 2006, 12:37 GMT
Nationwide statement
The Nationwide Building Society provided the following statement to Money Box following the news that en employee's laptop had been stolen with customer information on it.

"A laptop computer belonging to the society was stolen in a domestic burglary from an employee's home earlier in the year.

The laptop contained some customer information to be used mainly for marketing purposes.

The police, the FSA and Information Commissioner were informed and we have been co-operating with them since the event occurred.

On the advice of the police we are unable to disclose details around the theft, the information contained on the laptop or the security systems Nationwide has in place to guard against fraud.

However, Nationwide can confirm that:

  • There has been no loss of any money from our customers' accounts as a result of this incident
  • The information on the stolen laptop was security protected
  • There were no PINs, passwords, account balance information or memorable data relating to any customers
  • There is no chance of a customer suffering any financial loss on their accounts as a result of this theft. All Nationwide's customers are protected by the society's customer promise that "If you are the innocent victim of fraud, you will not lose out."

    In the meantime, it remains important that all customers take steps to ensure their personal information is secure to prevent fraud and identity theft more generally.

    The society has taken a number of additional steps to increase its security and to raise awareness amongst its customers.

    We would like to apologise for any concern that this incident may cause our customers.

    We take the loss of any information seriously and have tightened up our already high security procedures. In addition, we are taking the opportunity to write to all our customers to reassure them and to remind them of the practical steps they should take to keep their information secure.

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