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Last Updated: Friday, 24 June, 2005, 16:52 GMT 17:52 UK
Also on Money Box
The People's Pensions Coalition recommends compulsory pension contributions.
BBC Radio 4's Money Box was broadcast on Saturday, 25 June, 2005 at 1204 BST.

The programme will be repeated on Sunday, 26 June, 2005, at 2102 BST.

The Pensions Commission was set up to review the UK's pension system and suggest options for reform. This week it held a meeting to discuss ideas.

One central idea it will have to decide on is whether pension contributions should be compulsory for companies and individuals.

The TUC, Help the Aged, Age Concern and Which? have banded together to form the People's Pensions Coaltion and argue that compulsion "is needed to provide decent pensions for all". But others disagree that this is the right approach.

To discuss the issue we were joined by Graham Vidler, Head of Policy Research at Which? and Alison O'Connell, Director of the Pensions Policy Institute.

Further information:

Overseas call centre security

Many call centres are located overseas.

The Police and UK banks are investigating allegations by the Sun newspaper that a reporter bought confidential information about 1000 UK bank customers from a contact in Delhi.

And in a separate case 17 people are currently under arrest in Mumbai after $400,000 disappeared from the CitiBank accounts of four US citizens. It's alleged that four employees of a call centre in Pune, near Mumbai, obtained information from them and raided their accounts.

Money Box asked if UK customers should be concerned about the level of security operating in overseas call centres.

We talked to the BBC's Mumbai correspondent Zubair Ahmed about the case in Pune.

Also to Nigel Shattock of the British Bankers' Association, and Paul Smith from the Banking Code Standards Board, who has visited British banks' call centre operations in India.

Further information:

Solo card

Listeners' Solo payments have been debited twice.

Some people on low incomes have told Money Box they've suffered hardship as a result of a bank's mistake on debit card payments.

Their purchases show up on statements as having been charged twice.

The false debits have appeared to leave some people with no money in their accounts, stopping them from withdrawing cash for essential needs.

Chris A'Court reported.

Further information:

Presenter: Paul Lewis
Producer: Jessica Dunbar
Reporter: Chris A'Court

Money Box



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