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Last Updated: Saturday, 18 October, 2003, 10:25 GMT 11:25 UK
Mortgage endowment survey
Alarm clock
The FSA gives firms only a limited time to deal with complaints
Money Box asked a selection of mortgage endowment providers a series of questions regarding their complaint handling process.

The survey questions and providers' responses are listed below, but customers should contact providers directly with individual queries.

These survey results were complied on 17 October, 2003.


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17 Oct 03  |  Moneybox


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