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Inside Money Thursday, 15 August, 2002, 11:33 GMT 12:33 UK
Making a complaint
Contact information
The Financial Services Authority

The UK's financial watchdog is responsible for regulating deposit-taking, insurance and investment businesses, while tackling market abuse, promoting public understanding of the financial system and reducing financial crime.

The Financial Services Authority,
25 The North Colonnade,
Canary Wharf,
London E14 5HS
Consumer helpline: 0845 606 1234

The FSA has a number of factsheets explaining how to complain.

It is advisable you read these if you are considering making a complaint.

The factsheets are also available free from the FSA Consumer Helpline - 0845 606 1234.

The Financial Ombudsman Service (FOS)

If the company that sold you your endowment has not dealt with your complaint sufficiently then you can contact the Financial Ombudsman.

The Financial Ombudsman provides a free and independent service for resolving disputes with financial firms.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Help line: 0845 080 1800

Endowment victims

The Endowment victims organisation has a website encouraging people to make a complaint and seek compensation if they feel they are a victim of mis-selling.


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