[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Friday, 29 October, 2004, 16:34 GMT 17:34 UK
ClickBack
As part of Click Online's regular feedback slot, this week we look at the large reaction to our recent report on e-mail etiquette and the seven email sins.

We must have touched a raw nerve because we have been inundated with your worst e-mail annoyances.

One of the most common culprits is summed up by Daniel von Asmuth from the Netherlands:

"The use of attachments to e-mail messages also results in annoying the recipient. There are still many users with regular dial-up telephone connections, so you should not send unnecessarily long messages."

Believe me Daniel, I have been there. I am halfway through downloading my e-mails, when everything grinds to a halt, and I have to wait while one megabyte photo attachment squeezes itself down my phone line!


Richard Porter, from Maidenhead, Berks, e-mailed to say:

"How about the sin of top-posting? This means typing the reply at the top of the message and quoting the entire original message after the reply. This means that in order to read through the dialogue you have to start at the bottom and work up. Moreover people who top-post invariably don't edit the quoted message. This wastes space, particularly if long distribution lists are left in."

I do often find myself having to read e-mails backwards, in order to get the drift of the conversation. But somehow I do not think this will change anytime soon - it is just too easy to hit "Forward" or "Reply", type your message, and click "Send".

Richard adds:

"It's also very easy to fire off a strongly worded message that you regret later. If you're angry, it's best to defer the reply and read it again the next morning before sending it off. You may have second thoughts or have gone off the boil by then."


S. Collier Coutinho, from Rio de Janeiro, Brazil wrote to say:

"I was very surprised to hear the claim that we sometimes use e-mail when the telephone would do just as well. I would have said the exact opposite. I very much prefer people to get in touch by e-mail than the telephone. The reason: I can read my e-mail when it's most convenient to me, so that I don't have to stop everything just to answer the telephone. Am I the only one to think like this?"

Yes, e-mails are convenient, but what ever happened to the human touch?


And finally, a cursory reminder to us all, from Lisa Clark, in Italy.

"DEAR CLICK ONLINE PLEASE LET EVERYONE KNOW THAT EMAILING IN CAPITAL LETTERS IS GENERALLY REGARDED AS SHOUTING! SO PLEASE TURN YOUR CAPS LOCK OFF - it makes you sound a lot more civilised."

Thanks for the reminder, Lisa.


Don't forget you are free to send us your thoughts, by visiting our "Contact us" page, and while we don't promise to read out your message during the programme, read it we will.


Click Online is broadcast on BBC News 24: Saturday at 0745, 2030, Sunday at 0430, 0645 and 1630, Monday at 0030. Also BBC Two: Saturday at 0745 and BBC One: Sunday at 0645. Also BBC World.

Other items in this programme were:




SEE ALSO:
E-mail's seven deadly sins
01 Oct 04 |  Click Online


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
Americas Africa Europe Middle East South Asia Asia Pacific