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Last Updated: Wednesday, 15 November 2006, 13:01 GMT
Consumer, Estate Agents and Redress Bill
Legislation will provide for improved arrangements for consumer advocacy and for the regulation of estate agents
Extract from the Queen's speech
This bill has been hailed by the government as the most wide-ranging reform of consumer protection for years.

One of its key measures is to require estate agents to join a redress scheme.

  • Strengthen the regulation of estate agents by requiring them to keep records and allow trading standards officers to inspect those records
  • The Office of Fair Trading will have an expanded role in which it can take action against estate agents
  • The National Consumer Council, Energywatch and Postwatch will be streamlined to give consumers more coherent voice and offering better value for money

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