Tens of thousands of people are fleeing Goma in eastern Democratic Republic of Congo amid chaotic scenes after a rebel advance on the city and overnight looting by government forces.
UN troops are now patrolling the city, and Congolese police are trying to arrest retreating soldiers whom the UN says are out of control.
The atmosphere in the city is said to be calm but tense after a night of attacks on people's homes and shops by Congolese troops, who were driven back into Goma from the frontline by Tutsi rebels.
Shots were fired and UN radio said nine people were killed - these women are mourning two of the alleged victims.
As the exodus continues, the UN Security Council has urged rebel leader Laurent Nkunda, whose forces are just outside Goma, to ensure that his declared ceasefire is implemented immediately.
The UN also condemned the fighting which has left thousands without access to shelter or clean water.