Page last updated at 19:27 GMT, Thursday, 29 January 2009

Customer gets airline boss attention

One man, who was less than satisfied with his in-flight meal on a Virgin Atlantic flight, took the art of letter writing to a whole new level.

His six-page complaint to Sir Richard Branson has been spread across the world via the internet.

Tom Symonds reports.

Story Tools


Sign in

BBC navigation

Copyright © 2017 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific