Your guide to the BBC News iPad application

Below are some Frequently Asked Questions (FAQs) about the International version of the BBC News iPhone app. This app is available to download in all of the Apple App Stores outside the United Kingdom and is supported by advertising.

How do I send feedback to the BBC about the BBC News iPad app?

If you have a comment or suggestion about the BBC News iPad app, or a question that isn't covered by these FAQs, please tap the following link which will take you to a feedback page on the BBC News website:

If you wish to raise a formal complaint about the BBC News iPad app, please go to the BBC Complaints homepage at www.bbc.co.uk/complaints/homepage .

What do I do if I see a white or black screen when I click on a story?

A bug in the BBC News iPad app can cause a white or black screen to appear when you tap on a story. To fix this you need to reset your personalisation settings in the app by removing and re-adding each news category in the Edit menu.

To do this:

  • Tap the 'Edit' button in the top left-hand corner of the screen in landscape (sideways) view to reveal the personalisation features
  • In the personalisation view tap on each red - (minus) icon and tap the red remove button to delete all of the news sections above the red 'More' bar
  • Once the personalisation screen is empty and all you can see is the 'Top Stories' heading, add each news section again by tapping on the green + (plus) icons to the left-hand side of each heading to re-populate your news sections.

You can re-order the news sections by tapping and holding on the three-bar icon on the right-hand side of the category title and dragging each section up or down to create your preferred order.

When you have completed resetting your personalisation settings, tap the 'Done' button to save your changes and close the app down and restart it.

We are working on a permanent fix of this issue.

Why don't I see any articles in my BBC News iPad app?

In landscape (sideways) view, BBC News articles should load in the left hand story pane. Each story is represented by a thumbnail image and headline. If images and headlines are not appearing in the app then you should first refresh the content by tapping the refresh icon on the top left of the screen (you must be online for this feature to work).

Secondly, try re-starting the app by pressing the home button to exit the app and tapping the BBC News icon to restart it. If you are still having problems, please report the issue.

Why isn't the video working in my BBC News iPad app?

If the video doesn't play, first check you have an active internet connection. You must be online to watch video.

Secondly, try refreshing the content by tapping the refresh icon.

If you are still having problems, please email us at: mobileapps@bbc.co.uk

Can I save video to watch later?

No. Currently, the BBC offers video and audio clips as streams which are only available when your device has a network connection.

Will the BBC add new features to the BBC News iPad app?

Yes. The BBC will add new features to the app at a later date. These new features will be available as updates through the Apple App Store.

How can I personalise the BBC News iPad app?

You can access the personalisation features by tapping the Edit button in the top left of the main screen. In the personalisation view you can add and remove BBC News sections by tapping on the + and - icons.

You can also re-order the News categories in Edit mode by tapping and holding on the three-bar icon to the right-hand-side of the category title and dragging the section up or down.

When you have completed personalising the app, tap the 'Done' button to save your changes.

How can I use the BBC News iPad app when not connected to the internet?

The app will automatically save stories on the device for reading when you don't have a network connection.

The BBC streams video and audio clips to the device so they won't be available when you don't have a network connection.

How can I find the Settings menu for the app?

Go to the home screen of your iPad and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News entry to access the BBC News iPad app Settings menu.

How do I opt out of statistics collection?

We collect statistical data about how the application is used to help us learn what works and what's most useful to you.

The more data we can gather, the better we know what people want from applications like this. All data is collected anonymously (e.g. we won't know what pages a specific person visits, or their location, but we will be able to see general trends about which pages and areas are more popular). Naturally, if you'd prefer us not to collect this data, we won't.

To opt out of statistics collection, go to the iPad home screen and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News app entry.

In the Settings menu set the 'Share Usage Statistics with the BBC' option to 'OFF'. Tap the 'Settings' back arrow to return to the Settings screen and save the changes.

The BBC will only use usage statistics information to analyse and improve the services offered through this app. For more information, tap on the Privacy Policy button at the bottom of the homescreen.

How do I read stories?

Stories can be read by tapping on story icons in the left hand pane in landscape (sideways) view or by tapping on story icons at the top of the page in portrait view.

You can also swipe sideways through stories with your finger in both landscape and portrait views by placing your finger on the story and swiping to the right.

How do I change the font size on a story?

In landscape (sideways) view, use the font size controls represented by the lowercase 'a' and capital 'A' symbols in the top right of the app to adjust the text to your preferred size.

How do I share stories?

In landscape (sideways) view, tap on the share symbol to access the 'send to a friend' features. This gives you the option to post the story to Facebook or Twitter, and send a link to a friend via email.

Can I change the language on the BBC News iPad App?

The BBC News app is provided in English, with the option to view some content and headlines in other languages.

What languages are supported in the BBC News iPad app?

The BBC News iPad app offers news headlines in the following languages:

  • English
  • BBC Mundo (Spanish)
  • BBC Brasil (Portuguese)
  • BBC Chinese (Chinese traditional)
  • BBC Zhongwen (Chinese simplified)
  • BBC Russian
  • BBC Hindi (India)
  • BBC Arabic
  • BBC Persian (Iran)
  • BBC Urdu (Pakistan)



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