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Last Updated: Friday, 18 August 2006, 12:52 GMT 13:52 UK
NHS report 'criticisms deleted'
Image of a computer
The IT upgrade is taking 10 years to complete
A report into the 6.8bn NHS IT upgrade had criticisms removed and toned down before publication, the BBC learns.

BBC Radio 4's World At One programme has obtained documents showing passages were removed from a National Audit Office report during consultation.

The June study was circulated to various consultees, including the government, from January.

The watchdog said its main conclusions were unaltered, but others said the report was weaker than expected.

Choose and book - A system to allow patients to book hospital appointments at a place, date and time of their convenience from GP surgeries. Nearly 10m such referrals are made each year
NHS care records service - An electronic database of patient medical records which will allow NHS staff across the country to access information wherever someone is treated
Electronic prescriptions - More than 325m prescriptions are made each year. By 2007 the paper based system will be replaced with an electronic version, which will allow patients to pick up repeat prescriptions from any pharmacy in the country

A spokesman for the National Audit Office said it was normal for reports to be passed to interested parties before publication to ensure they are "fair and accurate".

The report was published two months ago, although the NAO had produced a first draft by 26 January.

The published version said parts of the programme, aimed at linking more than 30,000 GPs to nearly 300 hospitals by 2014, were failling behind schedule and had not consulted clinicians enough.

The new systems include an online booking system, a centralised medical records system for 50m patients, e-prescriptions and fast computer network links between NHS organisations.

But the documents obtain by the BBC showed key passages had been deleted or altered.

Most computers will open PDF documents automatically, but you may need to download Adobe Acrobat Reader.

A phrase saying the government had been "slow in securing the engagement and committment of the NHS to the programme" became more work was needed on engagement.

And a line on "insufficient trainers to train NHS staff" was taken out and instead the report said staff considered the biggest barrier to implementation was a lack of knowledge and training.


A section saying the "NHS currently lacks the sufficient skills" to deliver the programme was also deleted.

Richard Bacon, a Tory MP and member of the Public Accounts Committee, said: "I, like many, was quite surprised the NAO report because it did not reflect many of the concerns."

And Sandra Gidley, a health spokeswoman for the Liberal Democrats, said: "It is disappointing that something can be changed at the 11th hour.

Most computers will open PDF documents automatically, but you may need to download Adobe Acrobat Reader.

"We were expecting a hard-hitting report."

But the Department of Health said while it had taken part in the consultation process its role was entirely "conventional".

A spokesman said it was up to the NAO to comment on any changes.

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