Page last updated at 17:21 GMT, Thursday, 5 February 2009

Ticket 'abuse' angers Springsteen

Bruce Springsteen
Springsteen performed at the Super Bowl on Sunday night

Rock singer Bruce Springsteen has hit out at a company which encouraged US fans to buy tickets online for one of his concerts at inflated prices.

The musician condemned Ticketmaster for redirecting fans to another website selling more expensive tickets.

Writing on this website, Springsteen said he had asked the company to "immediately" stop the practice.

Ticketmaster said it has removed all links and has pledged to refund fans their additional costs for tickets.

'Confused and angry'

Ticketmaster boss Irving Azoff admitted the company had "clearly missed the mark" in an effort to provide fans with more choices.

He "sincerely apologised" to Springsteen and his fans, who he conceded were left "confused and angry".

Fans who were trying to buy tickets to the singer's New Jersey show via Ticketmaster were sent to TicketsNow - a site owned by Ticketmaster - which allows fans to sell tickets on at a higher mark-up.

Some reported they received a message prompting them to proceed to the TicketsNow site.

Springsteen accused Ticketmaster of a "conflict of interest", and said the site existed "to ensure that we have a good, fair sale of our tickets at their face value".

He added that it was "an abuse of our fans and our trust".

Ticketmaster added that in future they would consult the artist in question before allowing the option to click through to TicketsNow.

Consumer affairs authorities in New Jersey said they had received at least 250 complaints about the matter, and other concert-goers are being asked to complete a form on their website.

Print Sponsor


SEE ALSO
Springsteen pips Franz to the top
01 Feb 09 |  Entertainment
Springsteen regrets record deal
31 Jan 09 |  Entertainment
Springsteen announces world tour
28 Jan 09 |  Entertainment
Ticket site closed on fraud fears
21 Oct 08 |  Entertainment
Q&A: Buying gig tickets online
21 Aug 08 |  Entertainment

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific