Page last updated at 13:01 GMT, Friday, 9 May 2008 14:01 UK

BBC admits keeping charity money

Mark Thompson
Mark Thompson has been asked to consider disciplinary action

The BBC is to broadcast an apology after admitting a subsidiary company kept 106,000 from premium-rate phone- ins that should have gone to charity.

A further 6,000 will be donated after viewers were accidentally told to ring in to vote in last year's UK Eurovision final when lines were closed.

The errors were discovered during an audit for the BBC Trust.

The money was being kept by call handler Audiocall, which is owned by commercial subsidiary BBC Worldwide.

The BBC said the sums that should have been paid to charity have now been repaid with interest, and that the sum represented only 1.3% of the funds raised for charity via premium-rate phone-ins.

Its director general, Mark Thompson, has been asked by the trust to consider disciplinary action against a small number of staff.

"We would like to apologise to viewers and to the charities for this serious error," the corporation said in a statement.

Scooch
Scooch won the BBC's Eurovision: Making Your Mind Up 2007 contest
The BBC raises money for charity through programmes like Children in Need and Sport Relief, on behalf of hundreds of organisations around the UK and the rest of the world.

Industry-wide problems

The incidents, detailed in a report commissioned by the BBC Trust, happened between October 2005 and September 2006.

The watchdog's chairman Sir Michael Lyons blamed "unacceptable behaviour from a small number of staff".

He said that a "clear editorial failure" led to the problem with Eurovision, where the phone lines were also being handled by Audiocall.

In the other cases, he said, "the problems were entirely with Audiocall".

Sir Michael added that the BBC Trust was "shocked" to find another problem.

BBC Worldwide sells the corporation's TV shows, DVDs, audiobooks and magazine titles around the globe.

"It is expected to behave to the same ethical standards as the BBC at large," Sir Michael said.

It follows a series of problems for the UK's main broadcasters involving premium-rate phone lines.

SUMMARY OF BBC TRUST REPORT
BBC is "putting right the wrongs" of the past
"Significant" progress by the BBC in putting its house in order
Premium rate telephony service arrangements a "key area" for further work
Past problem discovered with phone votes made when lines closed
Arrangements in place to prevent it recurring

On Thursday, ITV was fined a record 5.675m by industry regulator Ofcom for abusing phone-in services in viewer competitions.

'Significant progress'

In a separate report released by the trust, the BBC was praised for the action it took after a number of cases involving premium-rate phone lines and other deceptions were uncovered last year.

A new code of conduct for the use of premium rate telephony has been launched and 19,500 staff have finished a "safeguarding trust" course.

New software also stops callers being charged when they phone in outside the time when lines are officially open.

The BBC Trust said: "Overall, and on behalf of licence fee payers whose interest and investment in the BBC we have a duty to represent - we are satisfied that the public can be justified in maintaining its confidence in its BBC."


RELATED BBC LINKS

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

BBC iD

Sign in

BBC navigation

Copyright © 2017 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific