The BBC's annual report saw a number of issues facing the corporation addressed by BBC director general Mark Thompson and BBC Trust chairman Sir Michael Lyons, including repeats, copycat formats and ageism.
Here are some of their responses:
Mark Thompson: "It is simply not the case that we are making age a factor in deciding whether presenters should be in a programme or not.
Moira Stewart's axing as a newsreader brought accusations of ageism
"From time to time we look to ring the changes. You cannot ask us endlessly, and rightly, to focus on originality without allowing us to sometimes say we want to bring in new faces.
"But there is no agenda about trying to shift demographics in this way, and frankly it would not work - it would be mad."
Mark Thompson: "If you look at programmes like Who Do You Think You Are?, Maria, The Apprentice, What Not to Wear, you may find other programmes surprisingly like these.
"Tycoon, which was shown, and very quickly not shown, on ITV, is very like The Apprentice and a bit of Dragon's Den, and Grease bears more than a passing resemblance to Maria.
"You see in some forms of entertainment - factual entertainment - very rapid 'copycatting'.
"Even if we're first, we accept that if suddenly the market is flooded with very similar programmes, it's still incumbent on the BBC to try and find something different."
Mark Thompson: "My own view is there is a world of difference between giving audiences another chance to see Doctor Who in the same week on another network, and another, older archive programme that has been seen again and again.
"Being very careful about the use of archival repeats, being very sensitive to the use... excessive use of repeats in BBC One peak time, I'm sure that's right.
"One of the things we wanted to do, when we made our licence fee bid, was to reduce the number of repeats on our television networks. We didn't, as is well known, get what we asked for. I think that what we need to do in this next period is concentrate on getting the best value out of the content we make."
NATIONS AND REGIONS
Sir Michael Lyons: "Everyone who has a TV licence pays the licence fee and in return has an expectation of getting something back from the BBC. It's not just outside England, the further you move away from the South-East, loyalty and satisfaction in BBC programming starts to deteriorate."
Mark Thompson: "Under-served audiences are a very important priority for us. At the same time it is not a solution to do things in a way to turn our backs on our existing heartland and well-served audiences."
Mark Thompson: "Castaway was not quite the roaring success we hoped at the time of commissioning.
"In some areas of specialist factual, particularly science, there was patchiness and a lack of ambition which needs to be addressed."
"The editorial lapses on Blue Peter and Saturday Kitchen were regarded as
incredibly serious because they go to the heart of trust between us and our
Any Dream Will Do was a ratings hit for BBC One
Mark Thompson: "Delivery of journalism was outstanding across the year.
"I'm particularly proud of BBC One. It's one of the hardest jobs in broadcasting, getting the mixture of creative ambition and quality and competitiveness right.
I point to both our continued strength in drama - Life on Mars, The Street, Doctor Who, Hustle. It is also great to seeing entertainment coming back to life on BBC One with Maria and Joseph."