The Glastonbury music festival's ticket system has come in for criticism from frustrated fans despite organisers' claims that sales went "like a dream".
Festival founder Michael Eavis said ticket sales "went like a dream"
All 112,000 tickets for the 2005 event sold out in about two hours on Sunday.
The system was improved after last year, when fans spent all night trying to get through on phone lines that jammed and a website that crashed.
This year, many experienced a smoother ride - but some were left disappointed, saying the system was still inadequate.
"I don't understand how it has improved," one fan, Fabio Barreiras, complained in an e-mail to the BBC News website.
"I was calling constantly as well as logging onto [ticket agent] Aloud for two hours and still had no joy! Why is that?"
Another reader, Claire from Manchester, said she had three PCs online to make a booking.
"Two couldn't get through to the booking page at all and when the third finally did, the 'click to order' page would not load," she wrote. "The phone was also constantly engaged. Not happy at all."
Rob from London added: "It was clearly a bit more efficient than last year - and I'm very happy to have got my tickets.
"But I certainly don't think Aloud and Eavis are entitled to claim it was the triumph they are making out."
Organiser Michael Eavis, who hosts the June event on his Somerset farm, said the ticket-selling system went "like a dream" and beat his five-hour target.
"The move to selling the tickets on Sunday was a really good idea as we have the exchanges to ourselves," he said.
Aloud said demand would always outstrip supply as there were only 112,000 places available.
A spokeswoman said its new system worked well and access to its website remained active at all times during the morning.
Fans will need proof of their identity to get into the festival site, a measure to stop tickets being sold on.
But despite this, internet auction site eBay carried a small number of advertisements purporting to sell unwanted tickets on Monday afternoon.
Many fans praised the new system, with one, James Quinton from Derby, writing: "It's always going to be a shambles but it was better than last year by far."
Another, calling himself Spaz from Bristol, said: "This year's ticket sales were 100% better than last year's with no 15 hour phone/internet vigil (it took us one hour this time)."
Ben, Manchester said: "I got my tickets dead easy, but I can still see the flaws with the system.
"It looks like the only way forward is some sort of lottery. At least everyone has an equal chance that way."
The line-up for the event, to be held in Somerset from 24-26 June, will be unveiled on 1 June. But acts expected to appear include Kylie Minogue, Coldplay and the White Stripes.
Was the ticketing system an improvement on last year's? If you wanted tickets, did you get them? If you did not get them, are you still going to try to get in?
My daughter, son and friends had the families mobilised for a prompt 9am start, using BT broadband and standard internet, and mobile and landline phones, but all to no avail. Great disappointment. What did we do wrong?
Mike , cheltenham.uk
I got through the booking pages no problem at about 9.20am, but still haven't received my confirmation email (it's now 9pm, Monday the day after). Can't get through to aloud by phone, constantly engaged so i guess a lot of people are having trouble. I managed to put an order through for my friend too, and she got her confirmation email yesterday. VERY frustrating, aloud can't claim it was a success!
Jon De Keyser, London, UK
My boyfriend and I managed to get tickets from India so something must work!!
Sally Thornton, Halifax, UK
It worked like a dream for me: I got in to the website at the first attempt at 9:02 despite only having a single dial-up connection. If they sold almost 100,000 on the website in less than three hours then the website must have been working brilliantly - I'd be surprised if any other web ticketing system could achieve those results. Maybe those people who couldn't get through should have got up slightly earlier!
Kirwan Lyster, London
Well, considering I was not in hospital but on my holiday in Goa, I could not enjoy my day trip as I was too busy trying to get through the phone lines. They were jammed from the word go. I dread to think if anybody across the world got through that international number. One hour solid on my mobile with user line busy and then I tried the UK number and that was solid. When we returned from our trip straight into a cyber cafe where a poor Irish girl was on the phone trying to get tickets and also on the net. She had been stuck on the computer for an hour...(pressing F5) she then had luck and got hers and while my husband was trying and then got ours......Thank God !!!!! I tried the phone line about 3 hours later and they were still engaged. I hope this will be worth all the agro we have gone through
Shenaz Lake-Thomas, London, UK (IN GOA AT PRESENT)
Well i couldn't believe how easy it was for me to get my two tickets. I got up at 855, logged on with two computers, opened three tabs in each browser. i couldn't be bothered with the phone seeing as most the tickets were being sold online anyway, and i got through about 9.15 and bought my two. I called my dad and he was having no luck so he gave me his details and within 15mins I got through again and got his ticket. Totally painless, although far from perfect. I believe that the significant progress that has been made should be appreciated.
Jimbo, Isles of Scilly
No technical fix is going to solve the problem that 1 million+ people are after 100,000 tickets! However, max number of tickets could be limited to 4 per application to share things around a bit. Me, I'm watching it on the telly! Don't forget think of old John Peel when you are there - it won't be the same without him. How about a minute silence - or more appropriately a solid minute of noise for the old gent!?
Tim, London, UK
Got my ticket at 09:04. It was inevitable that people were going to be disappointed. It has been hyped so much this year by Radio 1 and other media sources. Ah, best check the tents still ok!!! See you all there!!!
Lynsey, Solihull, UK
"If you are permanently living abroad, you can only buy tickets online, or by telephoning + 44 1159 934 163 using a CREDIT CARD." Really, I wish someone had bothered to tell the Aloud telephone staff and their supervisors this because they point blank refused to sell me a ticket using my credit card despite the fact that I do not live in the UK.
I was a mug last year, 16 hours for nothing, and I'll not make the same mistake twice. What an absolute insult. All the major festivals have been getting busier over the past ten years and they're mostly full of the people that i go to festivals to avoid. The festival organisers have forgotten that they would be out of business without us punters, they better start getting it right, I'm going to smaller festivals now and there much, much better. I used to have the time of my life at Glasto and Reading, I'll miss them greatly.
Alan, Witham, Essex
I am so happy - managed to secure two at 0930 - would have been completely gutted if I'd missed out. I feel your pain, people. However for those of you who did miss out - there may be a glimmer of hope yet - I know a few people who double booked so there are certain to be a some returns. Fingers crossed a few of you will get lucky!!! I do think some of you are being a bit hard on the system - lets face it - it was a world apart from last year's joke.
I think you can blame the telephone exchanges and ISPs as much as anything else for your chances of getting through on the internet. I live in Exeter and have been fortunate in getting tickets for both 2004 and 05 whilst other friends kept getting bounced. Hence if you want tickets get out of London and the big cities and head to Devon. Thank Eavis for providing once more the best festival on the planet.
Between my friend and I we manned three phones and 10 browser windows. After 45 minutes of nothing apart from irritation over an engaged tone and RSI from repeatedly refreshing the pages, suddenly several booking forms opened up. Wahey! I then bought tickets for someone else as they couldn't get through online and I felt guilty about this.
I managed to get two tickets at 9.08, and it all went smoothly - I was very nervous after what happened last year (even though I did get 4 after 9 hours!). I really think this is the fairest way to get tickets, as if you're determined enough you will keep trying and it's that that works. Keep it up, Eavis'!!!
Last year I managed to order through the International number at about 1 am. This year I got through online at the very first attempt... could only have been a minute after 9. The email then arrived at 9:18. Clearly I was one of the lucky ones...but in answer to someone's question 'Did anyone get tickets in Wales?'... yup I did and so did all my pals. Ah... Glastonbury.
Adrian, Cardiff Wales
After missing out last year, I was pretty anxious yesterday morning. I constantly hit refresh...while the other half was hitting re-dial. Managed to finally get through at 9.40 - oh the joy. Unfortunately I still haven't received my confirmation email.....GUTTED! Feel a bit better to hear others are in the same boat though...
I'd like to see a breakdown of where the people who DID get tickets live. For the second year running all the people in our Glastonbury-circle were totally unable to get a ticket between them. We have all been going for many years, and have been unable to even get onto the site despite 10 people constantly trying while the lines were open. None of us live in big cities - is there easier access to the lines from some places? The system is a total lottery, could be organised in a much fairer way i.e. ID produced at point of sale and no transfers - as tickets ARE up for resale and I can't believe the stewards on the gate on the day will be turning people away at the festival - I've seen them let ticketless people in if they begged hard enough in the past. Totally, utterly devastated at the reports that this year has been a 'success' regarding the ticket sales- can't bear going through all that angst again I fear.
Thank you Mr Eavis/Emily/Aloud.com. I was gutted when I spent the whole day trying last year, only for them to sell out and had to make do with the BBC'S version. Got my 2 tickets at 9.15 on Sunday. Well worth missing my Sunday morning lie in for(although I was very surprised). It's made my April, and can't wait for June.
Well, personally I preferred it last year, because even though it all went a bit pear shaped, at least the fact that the system crashed allowed you to go away and come back later when things may have calmed down. I also think Sunday morning was a bad move. It would be much better to release them in the middle of the night, then the people that truly want them will make sure they're awake. It's hardly hard work being awake at 9am! I also think it's stupid to release all the tickets at once. They know what it's like year in and year out. Why don't they release 10,000 tickets at weekly intervals? This would stop the panic buying which clogs up the net. The reason the situation has got so bad is because (as pointed out in most of these messages) both people who are able to get tickets are trying, so for those 112,000 available, there are at least 224,000 trying. But then on top of this, those people are trying on 2 phones and several computers, which means that for each person there are probably about 10 attempts being made! No wonder people can't get in! For the 112,000 tickets we are making 1,120,000 attempts! And that's not taking into account the other odd thousand people who want tickets! Releasing the tickets gradually means that everyone has a more equal chance, no panic buying, and the knowledge that you have another opportunity later on... Surely! And what's happening with the duplicate tickets and cancellations...surely they're going to be released (although the Glasto web site say's not!)
Caroline, York, UK
Maybe i am imagining this but is it only the people who didn't get tickets that think the system didn't work well? As for those who go every year and are annoyed they didn't get to go this year....sadly, its not a god given right and there are plenty of people out there who now have the chance to go for the first time. Surely the 2-3 hours it took to sell out is a dramatic improvement on last year's fiasco, so i don't understand how people cannot say it works!? It obviously worked incredibly well for those lucky enough (And yes, its all about luck)to get tickets... ....I'll see the rest of you there ! :oD
Cathy Dunne, Liverpool
We used 2 mobiles and one landline to no avail but I got through at about 10.20 using I.E. on Broadband connection, booked two for me and two for a mate seemed very random!? Confirmation arrived 9hrs later and my mate is still waiting. Better than last year's sleepless 14hr exercise but I wouldn't say it was a total success given the messages here. Lottery for tix not a good idea, you need to put some effort in to deserve going to Glasto!
Nick Sadler, Waltham Abbey
FIRST ATTEMPT AT GETTING TICKETS... On Aloud before 9 o/c, had a few browsers up, couple of phones on redial, didn't get a ticket until 10.40 ish! I was gutted when my friend text and said she'd got tickets at 9.15 ish! She gave me a shortcut link to aloud and after a couple of tries I got tickets. However it would only let me get one, managed to get hold of a second ticket though. phew. Just got confirmation email too! I'm surprised people are saying things were much easier this year, must have been really bad before as i found my first experience very hot and bothery! See you there...
Charley, Nr. Brighton, West Sussex
What all these comments show is how hit and miss the whole process is. Far too much depends on what technology you have access to which isn't really in the spirit of Glastonbury is it? It's difficult to know what the alternative would be other than releasing batches of tickets over a longer period maybe and make it phone sales only.
Paul Hurst, Norwich
After spending over 24 hours last year trying to book tickets for my busy boss, I was all geared up to spend hours in the study on Sunday repeating the same exercise. After using the redial button on the telephone for 55 minutes and at the same time refreshing the internet page I was successful in purchasing two tickets. Waited for the confirmation email and got a bit jittery when it did not appear after about six hours. Made a phone call to customer services and got through on the third attempt. Very helpful and they even gave me the booking reference, email arrived just before 22:00. Turned my Sunday into what I thought would be a nightmare to a very pleasant day. Thank you
Cathy, Crediton, UK
The system was a success in my view. I can't understand why all these people who haven't got tickets are blaming the system, basically there are more people than there are tickets, so some people are going to be disappointed. If everyone tries to log onto the website, or ring up at the same time unless they have 100,00 phone operators of course you're going to have to compete with others to get through. The system obviously worked as the tickets were sold quicker. The only thing I'm concerned about is what they are going to do with cancelled orders, duplicates and returns, there doesn't seem to be any plans for another release of these spares, so who is going to get them?
Got 2 tickets with no problems at about 9.02 via the web using Firefox browser - couldn't believe my luck as I was expecting to be hitting the F5 key for an hour or two. About an hour and a half later I tried for some friends and had no joy whatsoever with Internet Explorer, then I tried again with Firefox and got a booking form immediately and the page was loading live, not from a cache - very strange indeed. Didn't manage to get the second pair of tickets though as they sold out while I was trying to get hold of their addresses, gutting !
We had two phones, and 4 web windows open from 9 and we got tickets. we refreshed the page as soon as the sale went through the website said the tickets had sold out!! By the skin of our teeth. And that was as 11am.
Yes! I've got a ticket! After trying for 24 hours nearly non-stop last year (with no success) I was dubious about how well the new system would work this year. I teamed up with a friend, and we were trying to get tickets for each other - me on the phone and him online. I was pressing dial, heard the engaged tone, cancel, redial every 20 seconds on two mobile phones (one in each hand) for two and a half hours non stop, until I finally got a call from my friend who got through online. We weren't certain though until the confirmation email came through this morning. An improvement, but still not a perfect system. Can't wait to be there though!
Michael Sutton-Long, London, UK
Only live a mile from the site and couldn't get a ticket!! Tried in vain from 9.00am until 10.30am by phone and internet, then decided not to waste anymore of my valuable time to a lost cause.(wasted too much time last year!). Only fair way is to take everyone's details well in advance and allocate tickets at random. From my point of view, nothing has changed since last year and Aloud and Mr Eavis should not claim success!!! Hopefully they now have 2 years to get it right!
Steve, Shepton Mallet
After an hour of constantly pressing 'Refresh' - my kind friends called to give me a better link that they had got their tickets through obtained through a real community spirit of everyone we knew who wanted to go calling each other with advice and help. I got them straight away after that and then helped a few more people get their tickets. Beats the 12 hours it took me last year!!
Yesterday, as ever, was one of the most stressful days of the year. The waiting the clicking, the not knowing. We thought we had ordered two tickets at 10.26am but didn't know for sure until 22.58pm, despite three phone calls to Aloud to see if we had them or not, they could not tell us either way. It's always going to be a shambles but it was better than last year by far. I feel for the people that missed out on the best festival in the world!
James Quinton, Derby, UK
A success? From reading the other emails it seems most tickets were sold in the first hour, confirming my suspicions that most of us were wasting our time. Despite being logged on from 9am and with my mobile and landline on constant redial, I got nowhere. Neither did anyone else I know. The only way I knew they'd all been sold was when Radio 1 announced it. How is it possible (or fair) that 1 person managed to buy 16 tickets for all of his friends? Surely it would make things fairer if it was only possible to buy up to 2 tickets per household?
As my IT friends always tell me, putting in bigger servers and faster computers simply speeds up a process and will not fix it. I got my tickets dead easy, but I can still see the flaws with the system. It looks like the only way forward is some sort of lottery. At least everyone has an equal chance that way.
The only improvement on last year was that it all sold out in 3 hours so at least people weren't trying hopelessly for 24 hours to get a ticket. We had 2 phones on the go and 2 high speed internet connections - no luck. On 2 occasions we got through to the booking page, entered our details and then got an error message. The same thing happened to my friend. So the system didn't crash, eh? The mad thing is, my other mates all got tickets fairly easily and in the end got our tickets for us - hooray! I don't understand how some people can get through to the web site quite easily about 6 times, whilst others can't get through at all. Did anyone manage to book tickets in Wales?
This year was the first time I was trying to get tickets, I was online at 9.20 and by 9.45, It went through! Sunday is my only day off and I had to be at the office at 9 again... I would have been very frustrated not to get them! I think the efficiency of the broadband makes the difference, or I've been extremely lucky!
Mathilde, London, UK
Got through to enter my card details after about 1.5 hours. Nothing happened when I hit the submit order button apart from a small error in the bottom left of the browser window saying 'Error on Page'. The site undoubtedly held up much better against the sheer volume of hits, but I think Aloud could have worked much harder on basic browser compatibility testing.
I managed to get tickets online at about 10am but found the only way to access the order form was to refresh the page which said 'server busy', refreshing the other page did nothing. Had to wait a stressful 8 hours for my email confirmation and I was convinced that the order hadn't gone through. I phoned the helpline several times in the afternoon, they were very friendly but couldn't help me because they had no information about the internet bookings, it all seemed a bit chaotic. It's a shame that many people couldn't get tickets, I was really desperate to go again this year and I'm sure many thousands felt the same but are disappointed today. Glasto's unique!
Still haven't got my confirmation email :o( I managed to order tickets on the web at 10.30am yesterday and got the confirmation page, but the email still hasn't arrived....anyone else still waiting??
Tom, London, UK
I still feel this year was a shambles - I kept getting the same telephone message saying how there was high demand for this number. There were 3 occasions where all I got was a technical difficulties page and I don't know how many pages say the service was, but in the end all was well and tickets were bought - which is the only consolation for last year's fruitless frustration. Woo-hoo Glastonbury 2005 here I come!
I'd given up sorting Glastonbury after going through huge hassles getting tickets last year and failing. I just happened to be browsing BBC news on Sunday morning at about 10:00 when I saw the news item about tickets on sale. Not expecting success I thought I'd give it a go and after one try I was sorted for two. Mind you it was a bit nerve-wracking waiting for the confirmation email. As a first timer I can't wait!
James Hanlan, Plymouth UK
After enduring an 10am Endoscopy and 24 hours constantly on the phones last year, I have finally gotten tickets for my first Glastonbury festival. Having endured heartbreak last year, I can understand the frustrations of the people that didn't get tickets. The odds were roughly 20/1 to get your hands on what is a ticket worth its weight in Gold. By the looks of things, the Sunday early morning wake-up scramble could weave itself into Glastonbury lore for years to come. For those who got tickets, see you there, commiserations for those who didn't. You won't be comforted by TV coverage alone, but at the least its the most dedicated and comprehensive coverage around. Here's to you, John Peel.br />Mike, London
Having missed out last year I can fully understand how gutted people who haven't got tickets are, but it has to be said, a much improved system. This makes up for missing out last year. Roll on Glasto 2005!
I tried solidly for 3 hours to get through on 2 engaged phones and by constantly refreshing the busy web page. It's quite annoying to hear the organisers gloating about how well the system worked this year - no it didn't! Anyway hope you all have a good time and next year I'll hopefully see you there.
Rob Lord, London
It was a joke. I phoned constantly for 5 hours and had 6 computers on the go. I got timed out every time, and a constant engaged tone. I had friends who managed to get 8 tickets using the same web connection in the London area but i don't know anyone in Oxford lucky enough to get a ticket.
Richard Walker, Oxford, UK
No probs at all - got mine from aloud.com within 15 minutes. I was lucky enough to get tickets last year despite having to wait 14 hours to get through. I've been lucky! June 24th can't come soon enough....
Ian Booth, Manchester
Bit mixed I think. I got tickets, as did some of my mates, but others didn't. What is really needed is a proper worthy mudfest to reduce the current demand for tickets. It may look fun-packed on tv but in reality it's a mare!
Johnny Carr, Middlesbrough UK
I am dead chuffed! This year I got a pair of tickets within an hour... last year I got my ticket after 22 hours of constantly trying! Once I got through to the main ticket purchasing page (from a link displayed on one of the many web fora I surfed in tandem!) I got my information through first time and was amazed to get an immediate confirmation page! My only criticism would be that my confirmation email didn't arrive until the evening so I couldn't be 100% sure and celebrate. Having said that, what an improvement on the system used for Glasto 2004!
OK do the Math everyone, 112,000 tickets available, 7.5 million hits on a website, 2 million attempted phonecalls, there were bound to be lucky ones but there were always going to be unlucky ones. In my case I got tickets at 10.30am and felt like I'd won the lottery...what will we all do for excitement next year when there will be no Glasto?!
No repeat of the problems this time? Well, maybe true if last time's problems weren't jammed phone lines and a non-working website. I spent 2.5 hrs on aloud.com hitting refresh and my girlfriend spent the same time on the phone pressing redial. I actually got to type in my card details, but after submitting them got the all-too-familiar "server not found". Sometimes the monotony was relieved with new messages such as "service unavailable". Not exactly angry at not getting a ticket, it was always a long shot, but I am angry at the organisers claiming it all went smoothly.
I managed to order by 9:15, and got the confirmation email 4 hours later- all very efficient and shiny. But when I checked my emails this morning I received a message from the ticket seller, sent at 9:20pm saying that they had not been able to extract payment from my debit card (which I know had enough money on it) and had cancelled my order! Gutted.
Duncan, Malvern, Worcestershire
I feel quite ashamed to say that I put almost no effort into the purchasing the tickets this year but a friend came up trumps with a little trick about removing the http:// before the address of the order form and purchased tickets in about 2 minutes, technically this should make no difference but it definitely did because as soon as I had mine so did all my friends using the same method.
Good job, Aloud. Very painless and smooth. And if the anti-touting measures work, we'll have nothing to complain about this year. Unless it rains.
Andy Drew, London
Glastonbury festival is one of the largest in the world and we seem to forget what a mammoth task it must be organise - ticket sales and otherwise. This year's ticket sales were 100% better than last year's with no 15 hour phone/internet vigil(it took us 1 hr this time). Praise must go to everyone who helps out and we should be thankful that Glasters is around at all!
What a dream! The service is obviously improved as I don't know anyone who experienced pages crashing halfway through an order like last year, but I really think it's down to luck whether you get through or not. and there will always be more people wanting to go than there are tickets available. Someone will always lose out.
Rachel, Liverpool, UK
We had 3pc's on the go. Two couldn't get through to the booking page at all and when the third finally did the 'click to order' page would not load. The phone was also constantly engaged. Not happy at all!
I managed to get myself and many of my friends tickets, but only because I was part of a community of Glastonbury fans who were sharing direct links to the order pages. I was regularly testing the appropriate methods and found the phonelines to be constantly engaged, and the webpages slow or not loading up. It may have gone better than last year, but I still think its a nightmare for most. I wouldn't call it a success, but a slight improvement.
I don't think that the system could be improved much further. Demand will always outstrip supply so the best we can hope for is to find out whether or not we have been lucky as quickly as possible. Yesterday's 3 hours to find out either way sure beats spending a whole day on the phone with still no guarantee of success.
Pete, Newcastle, UK
Wow - I think I must have sussed the rather hidden link to the booking form before most got there. After having to resort to eBay last year, had this year's ticket in the bag at 9.06am at my first attempt (won't believe it till it's there in my mitts though). Pure luck, I'm sure and after last year know how those who didn't get through must be feeling.
Quality system, got tickets by 9.15am. The website was extremely well designed and load-handled.
Big Al, Sheffield
I managed to get tickets after about 90 minutes of persistence - 6 windows open on my broadband connection and constant redials. Before this, I had various different 'server busy' or 'the page could not be found messages'. Then when I tried to buy for a friend with a slower internet connection, I got to the booking page - but after filling in the details the server wouldn't take the order - this happened three or four times, and I couldn't get him a ticket. Trying to get through on the phones was hopeless. It was clearly a bit more efficient than last year (and I'm very happy to have got my tickets) but I certainly don't think Aloud.com and Eavis are entitled to claim it was the triumph they are making out.
The phone lines were a nightmare, and I'm guessing the internet took the majority of bookings. I wish it hadn't said 4 hours for confirmation. It took us 10!!! Thankfully we did GET a confirmation and it was successful.
Helen, Oxford, UK
How on earth could anyone say the system worked well? It was the same shambles as last year only with a shorter time span.
V, Notts, UK
Engaged tone for 3 hours, various error messages from the website, no tickets.. Yeah, the new system seems fine to me. Four of us had been planning the trip and one got a ticket, 2 tickets per person is ridiculous when one person could give identification details of the rest of their party. Balls!
By about ten past nine all the details were in and we had our tickets. No probs for us.
3 phones and 1 broadband connection equalled no luck for us and depression kicking in. Seems there were less problems this year than last yet I got tickets relatively easily last year but didn't this, so a tad ironic! Can't believe I am going to miss the festival! System better? I'll say no comment on that.
Donald, Leeds, UK
After a 24hr fiasco last year, was very pleasantly surprised to get in online at 09:13 and order three pairs of tickets in a row (for everyone in our house) - website was speedy and the confirmation email arrived at 1:00pm. The difference seems to be website stability - once able to access the site, the process was stable and didn't hang or collapse mid-way through the booking as it did last year. I guess they were only allowing a certain number of connections to the booking server at a time.
I was delighted to get two tickets by about 9.15am. However, the friends we were supposed to go with are ticketless despite trying until the sell-out announcement. If we'd been able to buy theirs as well as ours, it would have been a lot easier and freed up a few phone lines... after all, the tickets require ID anyway to prevent fraud etc. We'll miss our friends' presence at the festival.
If they had a 100 phone operators and each transaction took say 2 minutes then the max tickets that could have been sold in the 2 hours sellout is 6000 out of 112,000 or less than 5%. So the crowd this year at Glasto will be folk who are up at 9am on a Sunday morning with a fast broadband connection and a credit card with a good bank balance on it.
Mark Hewis, London
Last year I had to wait six weeks until we found tickets on resale. So this year I was well chuffed that after 5 mins I had 2 tickets to the best festival in the world. However the shock of getting through so quickly freaked me out and I wondered if I had entered my details correctly. I still have no confirmation yet but they say it's confirmed. I really feel for those who can't come this year but I will have a great time for you. Thanks, Mr Eavis.
I tried for three hours using two phones, averaging 15 - 17 dials per minute and got nothing other than engaged. Don't know what I could have done differently. Frustrating.
Martin, Colchester, England
Although I appreciate that there was overwhelming demand for the tickets, I too share the frustration of others who actually got to enter their card details numerous times on the web site only to be told that there were "errors on the page" when the went to confirm their order. I too go every year, but obviously this just wasn't my year! Surely there has to be a better way..................
Sarah, Nottingham, UK
Hard to know what more they could have done this year. But then, I did get my tickets at 9.12am. People who got tickets are praising the new system and those who didn't are slating it... which is completely understandable.
Damian, Bristol, UK
This is the first year I tried to get tickets and after constantly getting an engaged tone on the phone lines and unavailable web pages I got through! Managed to get my tickets just before 9.30am but then the wait to receive e-mail confirmation nearly became unbearable! I'm so excited now and can't wait to get my wellies on and experience the mud of Glastonbury!!
Janet, Milton Keynes, UK
I ordered two tickets through Aloud.com and received a confirmation email at 1pm, so it looked like things had improved dramatically. However, at 8pm Sunday, I got another email saying my order had been cancelled because they could not get payment from the card. This must be a processing error, as funds are available, and I'm very disappointed that I didn't receive a phone call to sort out any problem with processing. If they were sold out at 12 noon, and my tickets were not cancelled until 8pm, where are they now? I'd still like them please...
Tim Harrison, Leicester, UK
I had two phones on the go and four browser windows open from 9am. The phones were blocked at the exchange to high volume and the browsers kept timing out at various points. I finally completed a sale at about 10am but so far no confirmation email has arrived and the helpline is not being answered - I still don't know if I am going!!!
Andy Barr, London, UK
I didn't believe it would happen, but Aloud do seem to have got their act together. Had tickets via the internet by 9:08am, it was as easy and painless as buying tickets for any other event online. Night and day compared to last year
Seemed to be much better than last year but success seemed to be based on how good your ISP was. I managed to buy 16 tickets without a problem on behalf of various friend who could not get through with their own internet connections. Oddly enough, I didn't manage to buy a single ticket using Internet Explorer but managed without a problem when using Mozilla Firefox. Don't think this was coincidence as I was trying with both browsers at the same time and IE was not working but Firefox was.
As a Glastonbury virgin, I had a tense hour and twenty minutes, but was lucky enough to finally reach the booking page online. Confirmation email arrived at 7.30pm, and I awoke this morning delighted!! Official Glastonbury message boards provided welcome celebration and solace. Well done all...
Caroline, Bristol, UK
After the shambles of last year yesterday was a great success, I know there are still disappointed people, but there is no way of avoiding that. What a superb tribute to the thousands of, mostly voluntary, workers that make the festival happen each year.
Metatron (Glastonbury Forum Moderator), Tunbridge Wells UK
Although I appreciate that this is the fairest system and that it's pure bitterness that leads me to writing this, I do take exception to the notion that the website wasn't crashing. I filled in my credit card details on about 12 different occasions and the server was too busy to take my order to the confirmation screen. Gutted I'm not going to be there. C'est La Vie.
Such a difference from last year - We had four or five windows open on screen and we got tickets in less than 20 minutes. The easiest gig/festival I've ever got tickets for!
Alex , United Kingdom
After trying to get tickets for the last couple of years and spending 24 hours solid trying to get them last year (only to be bitterly disappointed) I finally managed it this year! I was trying from 9am and eventually got through on line at 10.40am. The telephone system was constantly engaged throughout this time. Not sure if me being successful was down to an improvement of the system or just pure luck. Either way I'm happy!
I thought it was rubbish, we tried on four phone lines and had two of us trying on the website and never got through. I don't think it was greatly improved from other years at all as we got tickets two years ago within an hour with no problems!! I can't understand how other people got through as we were all prepared well in advance. I checked the website everyday for two weeks and was ready to get tickets way before 9am. I am extremely unhappy!!!
Jo Jamison, Reading, England
I don't understand how it has improved. I was calling constantly as well as logging onto aloud for two hours and still had no joy! Why is that?
Compared to last year ( over 16 hours waiting!) this was a dream! Was able to order over the net after an hour, although I know some people who still didn't get a ticket. Well done Aloud.com!
G Jones, London
I'm surprised that Michael Eavis thinks yesterday went well & the system coped. Not from our end it didn't. We had 2 laptops, a house phone & 2 mobiles on the go & didn't get anywhere near. We go every year, regardless of who is appearing, & this year it would have been the only thing to brighten up what has so far been a very bad 2005. For a good couple of hours all our laptops got was a page saying 'The service is busy, please try again later'. I also fail to see how we could not have got through on the phone.
Paul White, Bradford UK