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Last Updated: Wednesday, 14 April, 2004, 08:38 GMT 09:38 UK
Glastonbury ticket chaos 'summit'
Glastonbury's Pyramid Stage
Sir Paul McCartney will headline the June festival
Glastonbury supremo Michael Eavis will meet the festival's ticket agency in a bid to avoid a repeat of this year's ticket problems, according to reports.

The talks follow complaints by music fans who spent hours on the phone and online trying to buy festival tickets.

Seetickets sold all 112,000 tickets for the June festival within one day.

"I'm very sorry that so much trouble has been caused by the serious delays within the phone lines and website," Mr Eavis told Music Week magazine.

Huge demand

Mr Eavis went on to blame the agency's technical performance.

"Clearly the engineering specification was well short of what was needed," he said.

Michael Eavis
I'm very sorry that so much trouble has been caused by the serious delays
Michael Eavis

However, Seetickets' managing director Nick Blackburn defended the agency's handling of the situation.

"It is a huge event with huge demand, 20 times the demand we had last year," Mr Blackburn told Music Week.

In his view, it would have taken an additional "one million telephone operators" to service the massive demand, which was not financially viable.

Mr Blackburn denied that an immediate meeting had been set up, but said Seetickets would meet after the festival to review the ticket procedure as usual.

Tout restrictions

According to Blackburn, around three million calls were logged on 1 April, the day the tickets went on sale - with some 200 million redials.

"This is really a story about the huge demand for Glastonbury," said Mr Blackburn.

Many fans had been left frustrated and disappointed by a stricter ticketing system brought in to help defeat touts, a system which Mr Blackburn told the magazine further contributed to the ticketing delays.

Only two tickets were available per caller, with names and contact details given for both the buyer and the holder of the second ticket at the time of purchase.

This year's festival takes place between 25-27 June, and features performances from Sir Paul McCartney, Muse and Oasis.

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