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Wednesday, 21 November, 2001, 11:41 GMT
Imbruglia CD sparks complaints
Natalie Imbruglia
Imbruglia's record company says that complaints are few
Buyers of Natalie Imbruglia's latest album are complaining to the record company about an anti-copying device which means it will not play on some CD players.

The new CD, White Lilies Island, comes with embedded technology which prevents the CD being copied into MP3 files - but also prevents it being played in some older CD and DVD players, and certain PCs.

Imbruglia fans have been voicing their concerns on her website.

One posting on the site said that the CD would not work in some older stereo systems and did not function in DVD players with audio CD capabilities.

'N Sync
'N Sync's CD has also used protection technology
Another complained that the CD would not play on computers running the Linux operating system.

Record company BMG has admitted it is "concerned" about the complaints but says that complaints have only been received from about one customer for every 1,000 CDs shipped to shops.

The company said that the exercise was a "test" but added that BMG would continue to pursue the use of technologies which would prevent CD copying.

"The testing phase is proceeding in a way that we want to pursue it," said BMG spokeswoman Regine Hofmann.

Imbruglia's CD contains technology called Cactus Data Shield, developed by Tel Aviv-based company Midbar.

Similar CD copy protection was also included on 10,000 CDs released by Sony in the Czech Republic and Slovakia last year.

Alarm

Sony has also been testing the technology on the last album from boy band 'N Sync.

Sony, BMG and the other major record companies - Universal, Warner and EMI - are all keen to employ technologies that will limit the digital duplication of CDs.

But some consumers are alarmed, and say that record retailers are not making the distinction between normal and copy-protected CDs clear enough.

In September a California woman sued a record company and technology firm after she found out her new Charley Pride CD contained a copy protection scheme that prevented it from being played in her PC.

Karen DeLise's attorney has said she is not seeking damages, but would like better information on the packaging about what CDs will and will not do.

See also:

03 Oct 01 | New Media
'N Sync fight the CD pirates
04 Sep 01 | New Media
Stealth war against CD piracy
05 May 01 | Sci/Tech
Computers burnt by CD software
03 Oct 01 | New Media
EMI gives music to web rival
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