BBC Homepage World Service Education
BBC Homepagelow graphics version | feedback | help
BBC News Online
 You are in: Business
Front Page 
World 
UK 
UK Politics 
Business 
Market Data 
Economy 
Companies 
E-Commerce 
Your Money 
Business Basics 
Sci/Tech 
Health 
Education 
Entertainment 
Talking Point 
In Depth 
AudioVideo 



The BBC's John Moylan
"It has tarnished the image of its online services"
 real 56k

Monday, 31 July, 2000, 21:54 GMT 22:54 UK
Barclays re-opens online banking site
Barclays Online website
Barclays Bank re-opened its online banking service on Monday night after suffering a serious security problem earlier in the day.

Four customers who logged into the service on Monday morning found they were able to read details of other people's accounts.


We will have a thorough review of the system

Barclays spokeswoman
Barclays says the problem was associated with a software upgrade which went live overnight on Saturday.

It shut down the service at 1530BST, re-instated the old system and re-opened at 1900BST.

A Barclays spokeswoman said: "We will have a thorough review of the system and check it all through and we will not relaunch until totally confident this cannot happen again."

She said seven complaints had been received from the thousands of customers who used the site.

'Serious concern'

Anna Bradley, director of the National Consumer Council, said: "Our research shows that trust is a serious concern for consumers.

"Today's problems at Barclays further undermine consumer confidence and until providers such as Barclays address the problems of security, privacy and customer service, e-commerce will not take off."

Barclays says it believes the software problem may have been triggered when two customers logged on to the service simultaneously.

In the dog-house

Barclays has suffered from a spate of bad publicity recently.

In April, it apologised for the way it had handled the closure of 171 branches, many of them in rural areas.

Chairman Sir Peter Middleton told shareholders at the bank's annual general meeting that he regretted there had been no alternative service in place at the time of the closures.

In some cases, the demise of the Barclays branch left communities with no bank.

Barclays had also been at the forefront of unpopular proposals to charge non-customers for the use of cash machines.

And in March it emerged that the chief executive, Matthew Barrett, had been paid 1.3m for just three months' work, angering staff and customers alike.

Search BBC News Online

Advanced search options
Launch console
BBC RADIO NEWS
BBC ONE TV NEWS
WORLD NEWS SUMMARY
PROGRAMMES GUIDE
See also:

23 May 00 | Business
Barclays 325m web plans
13 Jul 00 | Business
Barclays to punish late payers
26 Apr 00 | Business
Barclays says sorry
07 Apr 00 | Business
Barclays clinches Post Office deal
07 May 00 | Business
Barclays 'mulls over Abbey move'
30 Mar 00 | Business
Top salaries anger Barclays staff
27 Mar 00 | Business
Freeserve, Barclays team up
28 Mar 00 | Business
Banks back down on charges
Internet links:


The BBC is not responsible for the content of external internet sites

Links to more Business stories are at the foot of the page.


E-mail this story to a friend

Links to more Business stories