Page last updated at 10:03 GMT, Thursday, 25 March 2010

40% of calls to HM Revenue and Customs not answered


More than 40% of calls to HM Revenue and Customs last year were not answered despite a drive to get taxpayers to use the telephone, a report has found.

Of the 100 million calls to the main HMRC helplines from 2008 to 2009, 40 million did not get through, parliament's spending watchdog found.

The House of Commons Public Accounts Committee (PAC) condemned the taxman's call-handling operation as "poor".

Jannat Jalil reports.


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