Lloyds Banking Group, which is 41% owned by the tax payer, has revealed it made a loss of £6.3bn last year.
The bank said it made a loss of £24bn on bad loans. That's mainly as a result of its takeover of Halifax Bank of Scotland.
Lloyds chief executive Eric Daniels has refused to speak to the BBC. The BBC's Joe Lynam tackled him outside the bank's headquarters.