Page last updated at 11:29 GMT, Friday, 12 February 2010

Eurostar handling of delays criticised

Advertisement

A report into the severe disruption of Eurostar services before Christmas has criticised the company's handling of the crisis.

The independent report, commissioned by Eurostar, said contingency plans for helping stranded passengers were "insufficient".

The inquiry's chairman Christopher Garnett gave a list of recommendations including improvements to the way Eurostar assists and communicates with passengers in the future.

SEE ALSO

Story Tools

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific