Page last updated at 07:20 GMT, Wednesday, 20 January 2010

Eurostar sales up in 2009 despite travel chaos

Eurostar passengers at St Pancras
Thousands of people were stranded or delayed in the run-up to Christmas

Ticket sales and passenger numbers rose at Eurostar in 2009, despite the breakdown of trains in December that left thousands of passengers stranded.

Sales at Eurostar last year reached £675.5m - an increase of 1.7% on 2008.

The cross-Channel rail service carried 1.2% more passengers, with total traffic rising to 9.2 million people.

On Monday, the company admitted it expected to pay up to £10m in compensation to passengers affected by the travel chaos before Christmas.

About 2,000 passengers were trapped in the Channel Tunnel when several Eurostar trains broke down on the weekend of 18 to 20 December.

The subsequent three-day suspension of services, and the delays that followed, affected thousands more.

Eurostar, which was criticised heavily for its response to the crisis, has apologised unreservedly for the problems and has set up an independent review into what went wrong and its handling of the situation.

The findings of the review are expected to be published at the end of January.



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SEE ALSO
Eurostar to pay 10m compensation
18 Jan 10 |  Kent
Eurostar train 'stuck in tunnel'
07 Jan 10 |  Kent
Eurostar travel chaos hits hard
21 Dec 09 |  Europe

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