Page last updated at 12:04 GMT, Monday, 19 October 2009 13:04 UK

Banks must treat customers 'fairly'

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Ingrid Facius explains her trouble trying to access her husband's ISA following his death. MP John McFall, who leads the Treasury Committee, says the way banks treat recently bereaved customers is inadequate.

He adds thousands of families suffering needlessly and wants a new code of practice.

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