Page last updated at 11:36 GMT, Wednesday, 9 September 2009 12:36 UK

Deadline is looming for XL claims

Grounded XL planes at Manchester airport
Some passengers have faced delays in receiving refunds

Holidaymakers who lost money when the XL travel group collapsed a year ago face a deadline of Friday to claim their refunds.

XL, once the UK's third largest package holiday group, fell into administration in September 2008, leaving tens of thousands of travellers stranded.

The Civil Aviation Authority (CAA) is paying refunds to those who missed out on package holidays as a result.

Some have faced delays in receiving their payments owing to "legal issues".


The rules state that anyone eligible for a refund must make a claim within a year of the collapse of the company.

"The CAA will not accept claims arising from the failure of the XL Leisure Group after 11 September 2009. If you have still to submit a claim, you should ensure you do so before this deadline," said a CAA spokeswoman.

An estimated 240,000 customers had advance bookings with XL.

Some 65,102 claims had been made to the CAA by the start of this month, of which 55,324 (85%) have been paid or turned down because of ineligibility. Payments have amounted to £37.5m.

Some people had faced delays with these refunds but the CAA said that "good progress" had been made recently with clearing the backlog.

Original documents

In May, David Moesli, deputy director for consumer protection at the CAA, told the BBC that - after an original deadline of April had been missed - outstanding refunds would be paid by "the end of the summer".

The CAA spokeswoman said that the majority of claims that remained unresolved required some clarification of details from the passengers or their travel agent.

In some cases, original booking documents, including Atol receipts, issued by travel agents had not been sent in with claims.

These documents were crucial in validating a claim and establishing the amount that should be refunded, the CAA said.

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