Page last updated at 13:06 GMT, Monday, 10 November 2008

Phones4U 'breached consumer laws'

A man using his mobile phone
Ofcom spent six months investigating the company

Independent retailer Phones4U broke the law over mis-selling mobile phone contracts, a six-month investigation by the telecoms regulator Ofcom found.

The retailer misled customers over network coverage, failed to swiftly provide refunds for faulty handsets and had unfair terms on chequeback schemes.

Phones4U was the first retailer in the UK to face an inquiry by Ofcom despite mis-selling being a common complaint.

The investigation prompted it to change policies and sales practices.

"Phones 4U has given Ofcom a series of undertakings to ensure that similar issues do not rise again. We feel that this matter has now been fully resolved," it said in a statement.

It has 440 outlets in the UK.

The regulator launched the inquiry, together with trading standards officers, after it received "a large number" of complaints about alleged mis-selling and other issues by the independent retailer.

In March, Ofcom said it would crack down on the mis-selling of mobile phones after the failure of a voluntary code of practice across the industry.

Print Sponsor


SEE ALSO
UK criticises phone fee shake-up
22 Sep 08 |  Business
Ofcom acts on telecom firm gripes
10 Jul 08 |  Business
Crackdown on mobile mis-selling
18 Mar 08 |  Business
Q&A: Mobile mis-selling
18 Mar 08 |  Business
The great phone swindle
25 Oct 07 |  Business
What can your mobile do for you?
11 Feb 08 |  Technology
Ofcom set to ban 'unfair' charges
28 Feb 08 |  Business

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific