Mortgage customers should enjoy base rate cuts too, Which? says
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Banks should reduce standard variable mortgage rates when base rates are cut, Europe's largest consumer group says.
Which? called for "a quid pro quo" between banks and consumers as a survey showed recent interest rate cuts were passed on by just 25% of lenders.
Moneyfacts found that banks including Northern Rock had not passed on the full 0.5% base rate cut to UK lenders.
The British Bankers' Association told the BBC: "There is scope to reduce rates to customers."
Reduced rates
Which's personal finance campaigner Phil Jones told the BBC: "It's becoming clear that we're facing a worsening time in the housing market. As banks are receiving support from the public at large, there has to be a quid pro quo."
He added: "We think in current circumstances, the consumer deserves a break."
The call, to coincide with Which's publication of its banking reform campaign, comes a day after the financial information service Moneyfacts reported that the 0.5% UK base rate cut two weeks ago was not passed on to standard variable rate (SVR) mortgage customers by three-quarters of lenders.
Moneyfacts' mortgage expert Darren Cook said: "Some lenders have announced a reduction in their SVR and have reduced their rate by the full amount. However, a growing number have chosen not to do this and only passed on a proportion of the cut or none at all."
The survey showed that HSBC had not cut its SVR at all, Northern Rock had cut it by 0.15% and Nationwide had cut it by only 0.3%.
The British Bankers' Association sounded an optimistic note when contacted about the call from Which?.
A spokesman told the BBC: "As liquidity returns, because of recent government and central bank actions, banks are again able to lend to each other and at lower rates. Early signs are that BBA Libor rates - the benchmark of real interest rates - are beginning to come down."
She added: "As the rates which banks charge each other reduce, there is scope to reduce the rates to customers."
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