Page last updated at 14:59 GMT, Thursday, 28 August 2008 15:59 UK

EU concern over phone bill trend

Mobile phone keypad
Nine out of 10 UK mobile phone customers are happy with their service

Some European mobile phone operators have been rounding up call durations to leave customers with higher bills, according to the European Commission.

It has warned operators about charging to the minute, rather than the second.

The warning comes as the UK mobile phone regulator, Ofcom, suggested the domestic market was "flourishing" but needed to be reviewed.

Nine in 10 people were happy with their mobile services, but Ofcom was concerned that complaints were rising.

Warning call

Only France, Lithuania, Portugal and Spain have legislation that requires operators to charge by the second.

Network operators: five
Mobile connections: 74 million
UK mobile retail revenues: 15.1bn
Voice calls: 115 minutes per month per subscriber
Number of text messages sent: 59 billion
Source: Ofcom (data from 2007)

The issue might be addressed when the commission publishes plans to cut the cost of calls made abroad, a spokesman said.

"In some cases, operators are charging you for a call of one minute and two seconds what they can charge you for two minutes," he said.

He described it as an "interesting and worrying phenomenon".

UK market

In the UK, there are 74 million mobile phone subscriptions - exceeding the population of 60 million.

Some 85% of the adult population have a mobile phone, and they are more likely to have a mobile services from one of the five providers than a fixed-line service.

The industry in the UK is one of the most competitive in Europe, according to Ofcom, generating more than 15bn a year.

Launching a consultation, Ofcom suggested that less regulation might be needed as the access, choice and value for money of mobile services expands.

Mobile communication is now a central feature of modern life
Ed Richards, Ofcom

Nine out of 10 people were happy with their mobile phone service, the regulator said, although complaints were rising.

Mobile phone service agreements were second on the list of the highest number of complaints made to advice service Consumer Direct in 2007, behind second-hand cars. Gripes about mobile phone hardware was fourth.

Ofcom is inviting comments on termination rates - the charges operators make to connect calls to each other's networks - as well as views on broadening access across the UK.

Ofcom's chief executive Ed Richards said now was the time for a strong debate and for some "tough questions" to be asked about the future of the industry.

"Mobile communication is now a central feature of modern life. As our flourishing mobile sector evolves, we want to help maintain strong competition and innovation alongside consumer protection," he said.

Phone-line breach leads to fine
20 Aug 08 |  Business
EU to target rogue download firms
16 Jul 08 |  Business
Ofcom acts on telecom firm gripes
10 Jul 08 |  Business
Phones4U facing mis-selling probe
16 May 08 |  Business
Price cut plan for 0870 numbers
02 May 08 |  Business
Cyber criminals to target mobiles
21 Apr 08 |  Technology

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit


Sign in

BBC navigation

Copyright © 2017 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific