Page last updated at 12:01 GMT, Thursday, 28 August 2008 13:01 UK

Quick Fix: Getting your money back

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We have all had the disappointment of paying for something, and not getting what we asked for - perhaps the goods are damaged, or the company can't deliver what it promised.

What makes things really annoying is when you can't get your money back, maybe because the retailer has gone bust. Well, if you paid by credit card, all is not lost. Rachel Horne has this latest in our series of Quick Fix guides.

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