BT has come a long way since it was the telephone monopoly that many of us loved to hate. But its transformation into the UK’s leading provider of broadband internet services means it is still right at the heart of the British economy, and it still faces criticism from competitors for an alleged desire to abuse its powerful market position.
In his first major interview since becoming chief executive of BT in the spring, Ian Livingston explains why BT is spending £1.5bn on building a super-fast internet network. This would allow up to 10m households to watch high-definition television via their broadband connections, in several different rooms of their respective homes at the same time.
He tells the BBC’s Business Editor, Robert Peston, that in a slowing economy, he is obliged to cut costs and does not rule out redundancies. But he says his priority is to improve the quality of service it provides not only to its 15m British residential customers but also to the big companies that are its clients in 170 countries.
In this week’s Leading Questions, the 44 year-old son of a Glasgow doctor also divulges how he has climbed to the top of the greasy poll in near record-breaking time and the lessons he has learned along the way about how to run a giant business.
One-Minute World News
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