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Friday, February 13, 1998 Published at 11:04 GMT



Business

BT gets final reminder over price list
image: [ An Oftel investigation found several prices missing from BT's list ]
An Oftel investigation found several prices missing from BT's list

Telecoms giant British Telecom has been sent a final reminder by industry watchdog Oftel to publish "an accurate and comprehensible" list of its prices.

The demand follows an investigation by Oftel after a number of prices were missing from BT's list.

A final order from the Director General of Telecommunications, Don Cruickshank, now compels BT to publish a notice specifying: all its charges; methods of determining charges; and other terms and conditions for its services.

Mr Cruickshank said: "It is essential that BT's price list is accurate and clear so that customers and competitors know what BT's products are, how they are charged for, and what terms and conditions are attached.

"An accurate and clear price list is also a key tool for me so that I can ensure that BT offers the same tariffs to customers in comparable positions."

Oftel said problems with BT's price list came to light during an investigation by the watchdog, when it noticed a number of prices were missing from it.

It added that an internal review had subsequently exposed further omissions, several of which were serious.

Mr Cruickshank said he was satisfied there had been clear breaches of BT's licence and that they were likely to occur again.

Under the terms of the order, BT customers who had been harmed by a breach of its licence could seek damages, said Oftel.
 





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