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Last Updated: Tuesday, 8 August 2006, 14:21 GMT 15:21 UK
NTL losing customers in price war
Family watching NTL cable TV service
NTL has been buying firms such as Virgin Mobile to expand its services
Cable television, phone and internet firm NTL has said that tough rivalry in the UK market is costing it clients.

NTL lost 18,900 customers in the three months to the end of June, compared with gains of 25,800 in the previous quarter and 62,500 a year earlier.

The losses have occurred as firms such as BSkyB and Carphone Warehouse offer rival broadband services, luring users.

Despite the problems, NTL managed to boost sales and profits thanks in large part to its takeover of Telewest.

Broadband growth slows

The newly-combined NTL-Telewest business had sales of 884.3m in the quarter, compared with 611.4m for just the NTL business in the previous three month period. Operating profit rose to 6.3m from 3.9m.

NTL said its merger with Telewest had allowed it to cut costs by 15m during the quarter.

The company has continued to expand and earlier this year, NTL bought Virgin Mobile so that it also could offer clients phone services.

However, NTL said that its level of churn, or the number of customers who stopped using its services every month, had increased to 1.5%, up from 1.3% in the previous quarter and 1.4% a year earlier.

The company also said it was adding fewer high-speed broadband internet customers, gaining 104,900 in the quarter compared with 149,900 in the same period a year earlier.

"Positive customer net additions in old Telewest areas were outweighed by net disconnections in old NTL areas," the company said.

"We expect this to occur again in the third quarter due to the credit policy changes we made at old NTL," it added.




SEE ALSO
NTL and BT users 'dissatisfied'
19 May 06 |  Business
The broadband boom and you
02 Aug 06 |  Business
NTL to move 70 jobs from Coventry
30 Jun 06 |  Coventry/Warwickshire
Cable firm NTL to cut 6,000 jobs
09 May 06 |  Business
Contract move for 800 cable staff
09 May 06 |  South West Wales
Virgin Mobile to be bought by NTL
04 Apr 06 |  Business

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