[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Friday, 11 August 2006, 20:25 GMT 21:25 UK
Dell sued over 'false' ads claims
Dell Inspiron 640M laptop
Consumers were unhappy about the chips used in the laptop model
Dell, the world's largest computer maker, is facing legal action in China over allegations of false advertising.

The group has been sued over charges its laptops contained a different, cheaper chip than those advertised.

According to state media reports at least 20 lawsuits have been filed against the Texas-based firm.

In a statement on its Direct2Dell website, Dell admitted it had made an "unfortunate and unintended marketing mistake" and apologised for the error.

Dell said it had contacted customers and explained the difference between the two chips and offered full refunds to any customers who were still unsatisfied.

Update delays

Spokeswoman Sharon Zhang said the error took place after the firm began to switch the chips used in certain laptop models, but sales brochures and order forms were not updated in time.

The problems centre on Dell's Inspiron 640M laptop. According to marketing materials the model was fitted with Intel's T2300 chip, which includes a system dubbed "Vanderpool" which makes a computer more capable of running multiple operating systems at the same time.

However, in China, and some other countries, Dell instead fitted the laptops with the T2300E chip, which lacked Vanderpool. The chip also costs $32 less than the T2300.

A report in the China Daily newspaper said the first case accusing Dell of false advertising had been filed in Shanghai on 26 July, and a further 19 were filed on 8 August in Xiamen.

The court action could hinder Dell's attempts to lure customers away from rival Lenovo, the market leader in China.

Dell deal bolsters Google search
26 May 06 |  Technology
Dell's profits hit by price cuts
09 May 06 |  Business
Dell to double Indian workforce
20 Mar 06 |  Business
Profits surge for Dell Computer
16 Feb 06 |  Business
Dell to employ 50% more in India
30 Jan 06 |  South Asia
PC giant Dell sees profits fall
10 Nov 05 |  Business

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit


Americas Africa Europe Middle East South Asia Asia Pacific