[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Thursday, 15 December 2005, 13:12 GMT
Food stores in online sales surge
Person using a computer
People are doing their Christmas shopping from home this year
Supermarkets with online sites are coming under extra pressure this year as more people try to order their Christmas groceries over the internet.

The retail consultancy TNS predicts that Britons will spend 3.3bn next week - a rise of 17% from the same week last year.

But Sainsbury's has dismissed a press report which says online grocers are unable to cope with demand.

The grocer said it has responded by adding 30% to delivery schedules.

No room at the inn

The Financial Times insisted several supermarkets - Tesco, Asda and Ocado - as well as Sainsbury's - have already stopped taking Christmas orders following a massive rise in demand.

The paper quoted Tesco as saying its weekly internet orders had jumped from an average of 170,000 to 200,000 in the past two weeks, leaving its 1,500 delivery vans at full capacity.

Ocado, meanwhile, said it was delivering about 6,000 turkeys this Christmas, twice the number it dealt with last year.

Warning issued

Other retailers have also said they could do a lot more business if they had the physical capacity to deliver the goods ordered.

If there was a risk of failing to fill the Christmas orders that would be a PR disaster of heroic proportions
Ed Garner, TNS

But the online supermarkets say they alerted regular customers to the potential problems in November and early December and encouraged people to book early.

This was a sensible move, TNS told the BBC, as cash-rich and time-poor customers do not want to be messed around.

However, some supermarkets admit they have already had to deal with customer complaints over the lack of delivery capacity.

"If there was a risk of failing to fill the Christmas orders that would be a PR disaster of heroic proportions," Ed Garner from TNS told BBC News.

Why Christmas falls on 12 December
30 Nov 05 |  Business
Christmas retail spending to drop
23 Nov 05 |  Business
Firms 'ramping up online prices'
15 Nov 05 |  Business
Warm weather hurts retail sales
08 Nov 05 |  Business


Americas Africa Europe Middle East South Asia Asia Pacific