'Grooming tips' upset bank staff

Bank managers have a reputation for a sober, smart appearance

A leading Australian bank has been criticised for offering its staff advice on their personal appearance.

Unions said the Commonwealth Bank Of Australia's 'grooming guide' was inappropriate, with staff fearing punishment if they ignored guidelines.

The guide reportedly offered tips on haircuts and length of ties as well as choice of underwear and aftershave.

The bank said the tips were intended as guidelines only and apologised for any offence it may have caused.

New uniform

The style pointers were offered to branch staff following the introduction of a new corporate uniform earlier this year.

I apologise to any staff who may have been offended or who do not feel comfortable discussing such matters Hugh Harley, Commonwealth Bank of Australia

Union representatives said customers were more concerned about being served quickly and professionally than how staff looked.

"I don't think there are any issues that come up in the workplace that are complaints about how staff are groomed," Darren Martin, a union official, told ABC Online.

Staff were worried that they might be penalised if they did not follow the guidelines to the letter, Mr Martin added.

"The bank has this year brought out new behavioural and attitudinal guidelines which are quite prescriptive and if our members don't follow those then they may be up for disciplinary action."

Right impression

The bank said it had produced the guide in response to interest staff had shown in their personal presentation.

"The guidelines are just that - guidelines," said Hugh Harley, chief executive of the bank's retail banking services arm.

"I apologise to any staff who may have been offended or who do not feel comfortable discussing such matters."