Europe South Asia Asia Pacific Americas Middle East Africa BBC Homepage World Service Education



Front Page

World

UK

UK Politics

Business

Sci/Tech

Health

Education

Sport

Entertainment

Talking Point

In Depth

On Air

Archive
Feedback
Low Graphics
Help

Tuesday, September 14, 1999 Published at 09:48 GMT 10:48 UK


Business: Your Money

Barclays ATM charge infuriates rivals



Barclays Bank has come under fire from rival banks and consumer groups over its decision to charge customers of other banks who use its cash machines.


The BBC's Andrew Verrity on Barclays' bank charges
The Co-operative Bank has accused Barclays of damaging the industry's reputation.

It has warned that the decision will tear apart the Link network which it has taken fifteen years to set up. The Link network is an agreement between some banks and building societies which allows for reciprocal use of their cash machines.

Mervyn Pedelty of the Co-operative Bank, told the BBC that the decision "was not in the interests of consumers."

"We are hoping they will reconsider their decision. It damages the credibility of banks," he added.

NatWest said that Barclays was putting profitability before the interests of customers.

Charging twice


[ image: Other bank customers will suffer from withdrawal charges]
Other bank customers will suffer from withdrawal charges

The change, which will take place in 3 weeks time, means that Barclays is the only bank which charges for the use of its machines.

Most banks already charge their customers who use cashpoints which are not part of their network, so that the Barclays decision means that some consumers will be paying twice to use a cashpoint.

It could mean that someone who withdraws £10 could face a charge of £2.50 for getting the cash - £1 to Barclays, and up to £1.50 to their own bank.

The changes will particularly hit the smaller banks and building societies who lack their own extensive ATM network.

Helping its own customers

Barclays says its plan to charge £1 per withdrawal for customers of rival banks is merely aimed at focusing on its own customers.

In July, it announced a plan for scrapping charges if its own customers make cash withdrawals from non-Barclays cashpoint machines.

It also became the first bank to display on-screen the costs to customers of cash withdrawals from its machines.

Barclays has come under pressure to improve its financial results, which led to the resignation of its chief executive last year.





Advanced options | Search tips




Back to top | BBC News Home | BBC Homepage | ©


Your Money Contents


Relevant Stories

03 Jul 99 | Your Money
Barclays scraps cashpoint charges





Internet Links


Barclays

The Co-operative Bank


The BBC is not responsible for the content of external internet sites.




In this section

The growing threat of internet fraud

Online share dealing triples

Maxwell pledge to pensioners

Insolvent firms to get breathing space

Building society offers £1,000 windfalls

Financial services plan for millions

Why banks love online customers

Help for the 'financially excluded'

Abbey, Halifax raise mortgage rates

Banks accused of sharp practice

Endowment holders 'may win payouts'